At a Glance
- Tasks: Be the go-to person for guest requests and create unforgettable experiences.
- Company: Join the vibrant team at Six Senses London, a leader in luxury hospitality.
- Benefits: Enjoy competitive pay, up to 33 days holiday, and exclusive hotel discounts.
- Other info: Access to wellbeing activities and community volunteering opportunities.
- Why this job: Make a real difference in guests' stays while developing your career in hospitality.
- Qualifications: Hospitality experience preferred; strong communication skills and local knowledge are key.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Join to apply for the Concierge role at Six Senses London.
Responsibilities
- Respond to a wide variety of guest requests by accurately assessing guest needs and requests, and then adding personal recommendations and touches to achieve maximum guest satisfaction while complying with resort standards and policies.
- Accommodate special requests whenever possible.
- Assist guests with inquiries related to hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.
- Recommend, plan, schedule and arrange activities for guests during their stay.
- Maintain detailed knowledge of local key occurrences (directions, monuments, activities, restaurants, shopping, museums, etc.).
- Upsell hotel facilities and activities.
- Maintain knowledge and adhere to LQA standards.
Qualifications
- High school diploma or equivalent and at least 1 year of experience in a similar operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
- Technical skills include MS Office (Word, Excel, PowerPoint, Outlook) and familiarity with hotel systems (POS, PMS, CRM). Strong knowledge of guest-related functions, guest service and local area.
- Excellent command of the English language with confident communication skills. A second language is an advantage.
- Computer literate with problem-solving and multi-tasking abilities.
What’s in it for you?
- Competitive Salary Package – Rewarding your talent and dedication with a salary that reflects your value.
- Up to 33 Days of Paid Holiday Per Year – Including bank holidays, with entitlements growing the longer you stay with us.
- Global Career Development – Opportunities for progression and taskforce placements within Six Senses and over 6,500 IHG properties around the world.
- Hotel & Dining Discounts – Exclusive discounts for you, your family, and friends across IHG hotels and restaurants from day one.
- Complimentary Nights at Six Senses – Stay at any Six Senses Hotel or Resort on us (the number of days increases the longer you’re with us).
- Enhanced Family Leave – Inclusive maternity, paternity, and adoption policies to support your family life.
- Comprehensive Financial Protection – Pension, life assurance, income protection, and critical illness cover.
- Holistic Wellbeing – Access to wellbeing-focused activities for mind, body and soul.
- Travel Season Ticket Loans – Help with commuting costs.
- Medicash Plan – Claim back healthcare costs and access resources to support physical and mental wellbeing.
- Community & Volunteering Opportunities – Contribute to purpose-driven initiatives.
- Health Assured & Wisdom App – 24/7 confidential support for mental, emotional and financial wellbeing, plus exclusive perks and discounts.
Qualifications (continued)
- All candidates must have the right to work in the UK; sponsorship is not available for this role.
Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Concierge in City of London employer: Six Senses London
At Six Senses London, we pride ourselves on being an exceptional employer, offering a competitive salary package and up to 33 days of paid holiday per year, which increases with tenure. Our vibrant work culture fosters global career development opportunities across over 6,500 IHG properties, alongside unique benefits such as complimentary nights at our hotels and a strong focus on holistic wellbeing. Join us to be part of a team that values your contributions and supports your growth in the heart of one of the world's most dynamic cities.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge in City of London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Six Senses London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Six Senses London
Don't be shy about reaching out to Six Senses London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Concierge in City of London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Six Senses London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Six Senses London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
