Commis Waiter/ess

As Commis Waiter/ess, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them while embodying our values of local sensitivity, global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky, and pioneering wellness. Sustainability, Wellness and Out‑of‑the‑Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation in all brand initiatives.

Key Responsibilities

• Support Bar & Restaurant activities, running food & beverage, clearing, execution of table maintenance or back‑of‑house maintenance as required.
• Take guest orders from any food & beverage outlet.
• Provide exceptional service at all times following standards and steps of service.
• Greet guests on arrival and conduct welcome and check‑in procedures in an efficient and friendly manner.
• Answer outlet telephone courteously and efficiently.
• Inspect condition and cleanliness of menus and wine list, ensure designated amounts are available, and update menus or wine lists as changes occur.
• Work with an empathetic attitude and if there is any problem which cannot be handled, must contact Management.
• Maintain the guest recognition program, taking special care with food likes, dislikes and allergies or special dietary requests.
• Communicate guest feedback, inquiries, and comments. Follow up with management.
• Have good knowledge of all outlet menus (food and wine) and F&B day‑to‑day activities.
• Have good knowledge of all F&B outlets opening hours.
• Maintain a high standard of personal appearance, grooming and hygiene.
• Knowledge and strict adherence to LQA standards.

Qualifications

• High school diploma or equivalent and at least 1 year experience in a similar operational setting.
• Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office—Word, Excel, PowerPoint and Outlook.
• Familiarity with hotel systems including MICROS/point‑of‑sale platforms.
• Knowledge of hotel policies on discounts/food promotion.
• Knowledge of Food and Beverage terminology, application, operation, wine service, costs, menu development, food and hygiene codes and inventory control.
• Fluent in English; additional languages preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

Benefits

• Competitive Salary Package.
• Up to 33 Days of Paid Holiday Per Year—including bank holidays, with entitlements growing the longer you stay.
• Global Career Development—opportunities for progression and taskforce placements within Six Senses and over 6,500 IHG properties worldwide.
• Hotel & Dining Discounts—exclusive discounts for you, your family and friends across IHG hotels and restaurants from day one.
• Complimentary Nights at Six Senses—stay at any Six Senses Hotel or Resort on us (the number of days increase with tenure).
• Enhanced Family Leave—generous maternity, paternity and adoption policies to support your family life.
• Comprehensive Financial Protection—pension scheme, life assurance, income protection and critical illness cover.
• Holistic Wellbeing—access to a diverse and enriching calendar of wellbeing‑focused activities.
• Travel Season Ticket Loans—helping you get to work affordably and sustainably.
• Medicash Plan—claim back healthcare costs and access a wide range of resources to support your physical and mental wellbeing.
• Community & Volunteering Opportunities—make a difference through purpose‑driven initiatives.
• Health Assured & Wisdom App—24/7 confidential support for mental, emotional and financial wellbeing, plus exclusive perks and discounts.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.