Housekeeping Supervisor in City of Westminster

As Housekeeping Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

• Supervise Housekeeping hosts ensuring high standard of order, hygiene, sanitation, cleanliness and aesthetic value throughout all service areas and assist when necessary.
• Ensure Housekeeping hosts have the tools and equipment needed to effectively carry out their respective area of responsibilities.
• Administer schedules to ensure enough coverage.
• Responsible for the immaculate appearance of all areas of responsibility and cares for all details.
• Ensure room amenities and food amenities are placed in the room according to standard operating procedure during room inspection.
• Confirm daily arrivals in occupancy report to determine allocation of tasks for Housekeepers to ensure the smooth operation of housekeeping functions.
• Respond to guest requests and immediately handle issues and feedback related to Housekeeping.
• Ensure Housekeeping office and all storage facilities of housekeeping are kept in good condition and order.
• Maintain stock level requirements of materials, equipment and general supplies and ensures requisitions are made as required.
• Ensure all equipment and machinery is cleaned and maintained in good condition and stored correctly.
• Behave in an ecologically friendly manner, help to reduce the amount of energy and cleaning supplies.
• Assist with performance reviews of Housekeeping hosts.
• Support Housekeeping management with focus on the rejuvenation of the room experience.
• Room amenities, services and products will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices.
• Thorough knowledge of all facilities and services offered by the hotel including type of rooms available as well as their location and layout, room amenities and products.
• Maintain a high standard of personal appearance, grooming and hygiene.
• Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
• Knowledge and strict adherence to LQA standards.

What’s in it for you?

• Competitive Salary Package – Rewarding your talent and dedication with a salary that reflects your value.
• Up to 33 Days of Paid Holiday Per Year – Including bank holidays, with entitlements growing the longer you stay with us.
• Global Career Development – Opportunities for progression and taskforce placements within Six Senses and over 6,500 IHG properties around the world.
• Hotel & Dining Discounts – Enjoy exclusive discounts for you, your family, and friends across IHG hotels and restaurants from day one.
• Complimentary Nights at Six Senses – Stay at any Six Senses Hotel or Resort on us (the number of days increase the longer you’re with us!).
• Enhanced Family Leave – Generous and inclusive maternity, paternity, and adoption policies to support your family life.
• Comprehensive Financial Protection – Including pension scheme, life assurance, income protection, and critical illness cover.
• Holistic Wellbeing – Access to a diverse and enriching calendar of wellbeing-focused activities, nurturing every aspect of mind, body, and soul.
• Travel Season Ticket Loans – Helping you get to work in a more affordable and sustainable way.
• Medicash Plan – Claim back healthcare costs and access a wide range of resources to support your physical and mental wellbeing.
• Community & Volunteering Opportunities – Make a difference through purpose-driven initiatives and give back to the causes you care about.
• Health Assured & Wisdom App – 24/7 confidential support for your mental, emotional, and financial wellbeing, plus access to exclusive perks and discounts.

Qualifications

• High school diploma or equivalent and experience in a similar operational setting.
• Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook.
• Familiar with various hotel systems including POS, PMS and CRM platforms.
• Knowledge of hotel policies regarding reservations, discounts and detailed procedures in handling local and overseas room bookings.
• Intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer.
• Fluent in English; additional languages are preferred.
• All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Housekeeping Supervisor at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position. Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.