Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Respond to technical helpdesk tickets and calls, ensuring excellent customer service.
- Company: Worldline is a global leader in payments technology, shaping how the world pays.
- Benefits: Enjoy 30 days holiday, private medical cover, and flexible benefits options.
- Why this job: Join a team that values innovation and empowers you to grow your career.
- Qualifications: Experience in helpdesk roles, strong communication skills, and problem-solving abilities required.
- Other info: Be part of a sustainable company recognised globally for its positive impact.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Social network you want to login/join with:
Service Desk Analyst
Date posted 02/22/ Location Edinburgh | United Kingdom Company Worldline
Service Desk Analyst
Dalgety Bay, Dunfermline
ThisisWorldline
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape.
The Opportunity
At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you have experience in helpdesk, then get ready to join our company!
We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.
Day-to-Day Responsibilities
Who Are We Looking For
In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits. These include: a rewarding salary, generous annual leave, private medical insurance, an attractive pension scheme plus many more. We also operate a flexible benefits scheme, allowing you to purchase discounted products and services.
What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.
Perks & Benefits
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
Application Process
We will endeavour to respond to all applicants within 7 working days. If selected, you can expect a screening interview with a recruiter and if moving to the next stage, there will be an interview with a Line Manager.
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career – wherever you decide to go. Join our global team of 18, innovators and shape a tomorrow that is yours to own.
#J-18808-Ljbffr
Service Desk Analyst employer: SIX Payment Services
Contact Detail:
SIX Payment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the latest trends in payment technology and customer service. Being knowledgeable about the industry will help you engage in meaningful conversations during interviews and demonstrate your passion for the role.
✨Tip Number 2
Practice your problem-solving skills using common helpdesk scenarios. This will prepare you to showcase your analytical abilities and how you can effectively resolve issues, which is crucial for a Service Desk Analyst.
✨Tip Number 3
Network with current or former employees of Worldline on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 4
Be ready to discuss your flexibility and adaptability in previous roles. Highlighting specific examples where you've successfully managed changing priorities will show that you're a great fit for the dynamic environment at Worldline.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in helpdesk roles and customer service. Use keywords from the job description, such as 'technical helpdesk', 'customer service', and 'problem-solving'.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues in the past and how you align with Worldline's values.
Showcase Communication Skills: In your application, emphasise your ability to communicate complex technical information clearly and professionally. Provide examples of how you've effectively communicated with customers or team members in previous roles.
Highlight Flexibility and Teamwork: Demonstrate your ability to work in a team and adapt to changing priorities. Include examples of situations where you've successfully collaborated with others or adjusted your workload to meet customer needs.
How to prepare for a job interview at SIX Payment Services
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Desk Analyst. Familiarise yourself with the technical tools mentioned in the job description, such as Ingenico tools, and be prepared to discuss how your experience aligns with these requirements.
✨Showcase Your Communication Skills
Since the role involves communicating with customers and colleagues, practice articulating technical information clearly and concisely. Prepare examples of how you've successfully communicated complex issues in previous roles.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified problems and implemented solutions. Use the 'problem-solving' tools mentioned in the job description as a reference point for your examples.
✨Emphasise Flexibility and Teamwork
Highlight your ability to adapt to changing priorities and work collaboratively within a team. Share experiences that showcase your reliability and willingness to support your colleagues in achieving common goals.
