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- Tasks: Lead customer service experiences and manage improvements for a diverse portfolio.
- Company: Join Worldline, a leader in payment technology transforming how businesses operate globally.
- Benefits: Enjoy 30 days holiday, private medical cover, and flexible benefits.
- Why this job: Be part of a sustainable company with growth opportunities and a focus on exceptional customer experiences.
- Qualifications: Strong analytical skills, relationship management experience, and proficiency in Excel required.
- Other info: Applicants need a valid work permit if not a UK passport holder.
The predicted salary is between 36000 - 60000 £ per year.
Customer Success Manager, United Kingdom
Client:
SIX Payment Services
Location:
Edinburgh, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
1f7fc362b0d4
Job Views:
48
Posted:
22.06.2025
Expiry Date:
06.08.2025
Job Description:
Customer Success Manager
Company: Worldline
We are innovators in the payments technology industry, shaping how the world pays and gets paid. Our solutions power businesses from local coffee shops to international banks worldwide. We are committed to helping our people grow their careers while delivering exceptional customer experiences.
Responsibilities:
- Lead and manage the end-to-end service experience for a portfolio of customers.
- Manage and report deviations to SLAs, develop service improvement plans, and coordinate incident and root cause analysis.
- Coordinate and report on root cause analysis for major incidents, providing timely updates to stakeholders.
- Track and resolve problems and issues, ensuring continuous improvement.
- Conduct regular service reviews, record actions, and report performance.
- Manage in-life change requests, assessing impact and coordinating implementation.
Candidate Profile:
- Strong analytical skills and experience in relationship management.
- Proven ability to communicate effectively with stakeholders at all levels.
- Experience in building relationships with senior executives.
- Proficiency in Excel and other Windows programs.
- Excellent organizational skills and flexibility to adapt to changing priorities.
- Experience managing customer escalations with sensitivity.
Perks & Benefits:
- Be part of a top 1% sustainable company globally.
- Opportunities for learning, growth, and career acceleration.
- 30 days holiday plus 4 bank holidays.
- Private medical cover, virtual GP services.
- Discounts and cashback offers.
- Flexible benefits via salary sacrifice.
- Life assurance and pension contributions.
Application Process:
Responses within 7 working days. Screening interview followed by a line manager interview for selected candidates.
Note: Applicants need a valid work permit if not a passport holder of the UK. All applications via the \’Apply now\’ button.
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Customer Success Manager employer: SIX Payment Services
Contact Detail:
SIX Payment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the payments technology industry. Understanding the latest trends and innovations will help you engage in meaningful conversations during interviews and demonstrate your passion for the field.
✨Tip Number 2
Network with professionals in customer success roles, especially within the payments sector. Attend industry events or join relevant online forums to build connections that could provide insights or referrals for the position.
✨Tip Number 3
Prepare specific examples of how you've successfully managed customer relationships and resolved escalations in the past. Being able to articulate these experiences will showcase your suitability for the role.
✨Tip Number 4
Research Worldline's values and recent developments. Tailoring your discussions around their mission and demonstrating alignment with their goals can set you apart as a candidate who truly understands the company.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Success Manager position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Relevant Skills: Emphasise your strong analytical skills, relationship management experience, and proficiency in Excel. Use specific examples from your past roles to demonstrate how you've successfully managed customer escalations and improved service delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your ability to communicate effectively with stakeholders. Mention your adaptability and organisational skills, as these are crucial for the role.
Follow Application Instructions: Ensure you apply through the 'Apply now' button as specified in the job posting. Double-check that all required documents are included and that your application is free of errors before submission.
How to prepare for a job interview at SIX Payment Services
✨Understand the Company and Its Values
Before your interview, take some time to research Worldline and its role in the payments technology industry. Familiarise yourself with their values and how they shape customer experiences. This will help you align your answers with what the company stands for.
✨Showcase Your Analytical Skills
As a Customer Success Manager, strong analytical skills are crucial. Be prepared to discuss specific examples where you've used data to drive decisions or improve service delivery. Highlight any experience you have with reporting and root cause analysis.
✨Demonstrate Relationship Management Experience
The role requires effective communication with stakeholders at all levels. Prepare to share instances where you've successfully built relationships with senior executives or managed customer escalations. This will showcase your ability to handle sensitive situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you've had to manage change requests or resolve issues under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
