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For Companies At a Glance
- Tasks: Lead client relationships and ensure top-notch service delivery in a dynamic tech environment.
- Company: Join Six Degrees, a diverse and inclusive leader in cloud services.
- Benefits: Enjoy flexible working, enhanced family leave, and a range of health benefits.
- Why this job: Make a real impact by supporting clients on their digital transformation journey.
- Qualifications: Experience in service management and strong technical expertise in cloud technologies.
- Other info: Be part of a supportive culture with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Senior Service Delivery Manager – Six Degrees
Apply for the Senior Service Delivery Manager role at Six Degrees.
Six Degrees is a leading secure, integrated cloud services provider where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture.
Employment Details
- Basis: Full‑time
- Location: Studley, England, United Kingdom
About the Role
- The Customer Success team are vital to the business as they are responsible for client retention and referral through strong customer relationships, alongside account growth through leads generated and chargeable service management.
- Senior Service Delivery Manager is responsible for taking personal ownership of the operational relationship between the client and Six Degrees, ensuring the delivered services meet the customer’s requirements and are performed as expected.
Role Requirements
- Previous experience in Service Management role, preferably within the Managed Service Provider industry.
- Experience managing contractual performance of services within the agreed SLA and influencing actions to mitigate or remediate an SLA breach.
- Ability to convey intricate technological subjects and connect them to addressing business challenges.
- Robust technical expertise in a range of cloud, connectivity and security technologies.
What Makes Us Great
Six Degrees has been honoured as an ENEI Gold TIDE Winner. We foster an inclusive culture with transparent and fair recruitment processes and offer reasonable adjustments for the interview process or flexible working requirements. We are a Disability Confident Employer and an equal opportunities employer, committed to creating a truly equal, diverse and inclusive environment. Our female‑led networking program enables women within our organisation to share experiences and receive one‑to‑one support.
Benefits
- Real Living Wage employer with additional employee benefits.
- Enhanced maternity and paternity leave package.
- Flexible working arrangements.
- Private Medical Insurance, Life Assurance, matched pension scheme, 25 days holiday and a birthday day off.
- Discounts on well‑known brands, restaurants, supermarkets and more.
Recruitment Process
Applications are evaluated by Talent Acquisition. Qualified candidates will be invited to a call, followed by an interview with the prospective line manager and team members. For certain critical roles a second interview may take place, potentially including a task specific to the role.
Apply today at 6dg.co.uk.
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Senior Service Delivery Manager employer: Six Degrees
Contact Detail:
Six Degrees Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences at Six Degrees. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by understanding Six Degrees' values and culture. Show us how your experience aligns with our commitment to diversity and inclusion, and be ready to discuss how you can contribute to our customer success team.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've managed service delivery in the past, especially in challenging situations. We love hearing about real-life experiences that showcase your problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the Six Degrees family.
We think you need these skills to ace Senior Service Delivery Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Service Delivery Manager role. Highlight your experience in service management and how it aligns with our mission at Six Degrees. We want to see how you can contribute to our diverse and inclusive culture!
Showcase Your Technical Skills: Don’t forget to emphasise your robust technical expertise in cloud, connectivity, and security technologies. We’re looking for someone who can convey complex tech topics clearly, so give us examples of how you've tackled business challenges in the past.
Be Authentic: Let your personality shine through in your application! We value authenticity and want to know what makes you unique. Share your experiences and insights that reflect our commitment to diversity and inclusion.
Apply Through Our Website: We encourage you to apply directly through our website at 6dg.co.uk. This way, your application goes straight to our Talent Acquisition team, ensuring a smooth process. Plus, it shows us you're keen on joining the Six Degrees family!
How to prepare for a job interview at Six Degrees
✨Know Your Stuff
Make sure you brush up on your technical expertise, especially in cloud, connectivity, and security technologies. Be ready to discuss how these relate to business challenges, as this will show you understand the role's requirements.
✨Showcase Your Service Management Experience
Prepare examples from your previous roles where you've successfully managed service delivery and met SLAs. Highlight any specific instances where you mitigated or remediated SLA breaches, as this will demonstrate your capability in handling operational relationships.
✨Emphasise Relationship Building
Since the role focuses on client retention and account growth, think of ways you've built strong customer relationships in the past. Be ready to share stories that illustrate your ability to connect with clients and foster trust.
✨Be Yourself
Six Degrees values diversity and inclusion, so don’t hesitate to bring your authentic self to the interview. Share your unique perspectives and experiences, as they can contribute to the inclusive culture they’re proud of.
