Network Connectivity Service Desk Engineer

Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK’s number one provider of secure, integrated cloud services to the small to mid-size market.

The Service Desk Team is a core team within the business, it’s the first point of contact for our clients, and is heavily involved in the delivery of timely and effective technical solutions. The core focus of the 2nd Line Network Connectivity Service Desk Engineer will be to take ownership and successfully resolve complex technical incidents and requests logged by clients. This will mean investigating issues, troubleshooting and providing solutions, while working in a fast paced environment, and keeping the customer updated at all times. You will also get involved in supporting the underlying infrastructure, and in performing root cause and trend analysis to facilitate proactive incident prevention.

Role Requirements

• Proven track record of professional experience providing technical support at a first line level.
• Experience working in a managed service / datacentre / NOC environment would be beneficial.
• Experience working in a shift based environment.
• Understanding and experience in operational environment equivalent to a 1st line faults desk.
• Experience in working in a SP/ISP/TelcoCarrier operational environment.
• CCNA / JNCIA routing and switching experience.
• Exposure to Fortigate SD-WAN technology, Wifi solutions, Cisco Meraki and LAN switching.
• Basic understanding of networking including Firewalls (Palo Alto / Cisco ASA), Juniper/Cisco Routers Switches.
• Ability to troubleshoot MPLS, BGP, OSPF, IPSec.
• Experience operating NMS systems and a good understanding of ITIL processes.

What Makes Us Great

Six Degrees has been honoured as an ENEI Silver TIDE Winner. We take pride in fostering and sustaining an inclusive culture, which is essential for our entire business. This includes all aspects of recruitment and employment – our recruitment and selection processes are transparent and fair, and we will always consider any reasonable adjustments to the interview process or flexible working requirements. We are a Disability Confident Employer and are committed to being an equal opportunities employer and oppose all forms of unlawful discrimination. Our commitment and objective are to create a truly equal, diverse and inclusive environment.

At Six Degrees we’ve created a female-led networking program that enables women within our organisation to interact and exchange ideas, share their experiences, and utilise one-to-one support.

Our Benefits

In return for the passion our people bring to everything they do, we want them to enjoy a range of benefits that enrich their lives. We are a Real Living Wage employer, and through our additional employee benefits we feel we’ve got something that will help everybody live their best life. We recognise the immense joy and significance of family leave for our employees, which is why Six Degrees provide an enhanced maternity and paternity leave package. We’re also keen to support people with flexible working, so everyone can have the personal time they need whilst still doing great work here at Six Degrees.

We have some fantastic benefits on offer, with everyone being given Private Medical Insurance, Life Assurance, a matched pension scheme and 25 days holiday. As a happy birthday from Six Degrees, all employees get a day off for their Birthday. We also provide discounts on well-known brands, in restaurants, supermarkets, the list goes on!

Our recruitment process:

At Six Degrees, we prioritise efficiency in our recruitment process, as we believe it is essential for you to connect with potential colleagues and have a positive candidate experience. We welcome applications from people who think differently, our business is proud to have a diverse range of individuals, and we offer a supportive and flexible environment tailored to different working styles. Our team thoroughly evaluate all applications, and if your qualifications align with our needs, our Talent Acquisition team will reach out to schedule a call. If all goes well, you will be invited to participate in an interview with your prospective line manager and team members, where you will discuss your suitability for the position and learn more about Six Degrees. For certain critical roles, we may conduct a second and final interview, which could include a task specific to the role.