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For Companies At a Glance
- Tasks: Resolve complex technical incidents and requests for clients in a fast-paced environment.
- Company: Join Six Degrees, a leading secure cloud services provider committed to diversity and inclusion.
- Benefits: Enjoy flexible working options and a supportive team culture with opportunities for growth.
- Why this job: Be part of a dynamic team that drives digital transformation and makes a real impact.
- Qualifications: No specific experience required; just a passion for technology and problem-solving.
- Other info: This role is perfect for tech-savvy individuals looking to kickstart their career in IT.
The predicted salary is between 36000 - 60000 £ per year.
Who We Are
Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK’s number one provider of secure, integrated cloud services to the small to mid-size market.
About The Role
The Service Desk Team is a core team within the business, it’s the first point of contact for our clients, and is heavily involved in the delivery of timely and effective technical solutions.
The core focus of the 2nd Line Network Connectivity Service Desk Engineer will be to take ownership and successfully resolve complex technical incidents and requests logged by clients. This will mean investigating issues, troubleshooting and providing solutions, while working in a fast paced environment, and keeping the customer updated at all times. You will also get involved in supporting the underlying infrastructure, and in performing root cause and trend analysis to facilitate proactive measures.
Network Connectivity Service Desk Engineer employer: Six Degrees
Contact Detail:
Six Degrees Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Connectivity Service Desk Engineer
✨Tip Number 1
Familiarise yourself with common networking protocols and technologies, such as TCP/IP, DNS, and DHCP. Being able to discuss these topics confidently during your interview will demonstrate your technical knowledge and readiness for the role.
✨Tip Number 2
Practice your problem-solving skills by working on real-world scenarios or case studies related to network connectivity issues. This will help you articulate your thought process and approach to troubleshooting during the interview.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've effectively communicated with clients in previous roles. Highlighting your ability to keep customers informed and satisfied can set you apart from other candidates.
✨Tip Number 4
Research Six Degrees and their approach to cloud services. Understanding their mission and values will allow you to tailor your responses in the interview, showing that you're not just a fit for the role, but also for the company culture.
We think you need these skills to ace Network Connectivity Service Desk Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities of a Network Connectivity Service Desk Engineer. Highlight your relevant experience in troubleshooting and resolving technical incidents.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your technical expertise, problem-solving abilities, and any experience in customer service or support roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved complex issues in previous roles, demonstrating your ability to thrive in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Six Degrees
✨Understand the Company Culture
Before your interview, take some time to research Six Degrees and their commitment to diversity and inclusion. Familiarising yourself with their values will help you align your answers with what they stand for, showing that you're a good fit for their culture.
✨Showcase Your Technical Skills
As a Network Connectivity Service Desk Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss specific incidents you've resolved in the past, detailing the troubleshooting steps you took and the solutions you implemented.
✨Emphasise Customer Communication
Since this role involves being the first point of contact for clients, highlight your communication skills. Share examples of how you've kept customers informed during technical issues and how you ensure they feel supported throughout the process.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Practice articulating your thought process when tackling complex technical incidents, as this will showcase your analytical skills and ability to work under pressure.
