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For Companies At a Glance
- Tasks: Support clients by managing service queues and optimising Microsoft SQL Server environments.
- Company: Join Six Degrees, a leading inclusive cloud services provider.
- Benefits: Enjoy flexible working, private medical insurance, and 25 days holiday plus your birthday off!
- Why this job: Make a real impact in a diverse team while developing your technical skills.
- Qualifications: Experience with Microsoft SQL Server and a passion for customer service.
- Other info: Be part of a supportive culture that values diversity and offers career growth.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Who We Are
Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture.
Employment Basis
Location: Remote
About The Role
We are seeking a clientâfocused and highly skilled Technical Delivery Engineer specialising in monitoring the service queues to ensure all clientâraised cases are dealt with. This will include maintaining good customer communication as a point of escalation and proactively managing internal support escalations through all supporting levels. This role focuses on Microsoft SQL Server and MariaDB support. You will be focussing on performance optimisation and security of client's Microsoft SQL Server environments, endâtoâend data architecture reviews and resolution of client tickets in line with Six Degrees recordâmanagement processes and ITIL standards.
Role Requirements
The engineer must have demonstrated responsibility for maintaining and developing the technical skills required for their technical specialism in Microsoft SQL Server administration to deliver technical excellence and service to our customers in accordance with key performance indicators and service level agreements. Experience with a variety of SQL solutions such as Azure SQL, SQL Backup and Recovery, SQL High Availability and SQL Server performance monitoring and tuning is highly desirable. They must also have a good understanding of the ITIL framework, particularly Incident and Change, as the Engineer will often be required to implement Change through either RITM or Change. Relevant technology certifications as appropriate to Database technologies â Microsoft SQL Server 2008 R2â2022, Azure SQL Database (DP900, DP300, Exam 70â465, Exam 70â467).
What Makes Us Great
Six Degrees has been honoured as an ENEI Gold TIDE Winner. We take pride in fostering and sustaining an inclusive culture, which is essential for our entire business. This includes all aspects of recruitment and employment â our recruitment and selection processes are transparent and fair, and we will always consider any reasonable adjustments to the interview process or flexible working requirements. We are a Disability Confident Employer and are committed to being an equalâopportunities employer and oppose all forms of unlawful discrimination. Our commitment and objective are to create a truly equal, diverse and inclusive environment. At Six Degrees we've created a femaleâled networking programme that enables women within our organisation to interact and exchange ideas, share their experiences, and utilise oneâtoâone support.
Our Benefits
In return for the passion our people bring to everything they do, we want them to enjoy a range of benefits that enrich their lives. We are a Real Living Wage employer, and through our additional employee benefits we feel we've got something that will help everybody live their best life. We recognise the immense joy and significance of family leave for our employees, which is why Six Degrees provides an enhanced maternity and paternity leave package. We're also keen to support people with flexible working, so everyone can have the personal time they need whilst still doing great work here at Six Degrees. We have some fantastic benefits on offer, with everyone being given Private Medical Insurance, Life Assurance, a matched pension scheme and 25 days holiday, and as a happy birthday from Six Degrees, all employees get a day off for their birthday. We also provide discounts on wellâknown brands, in restaurants, supermarkets â the list goes on! You can find out more about our benefits here.
Our Recruitment Process
At Six Degrees, we prioritise efficiency in our recruitment process, as we believe it is essential for you to connect with potential colleagues and have a positive candidate experience. We welcome applications from people who think differently â our business is proud to have a diverse range of individuals, and we offer a supportive and flexible environment tailored to different working styles. Our team thoroughly evaluates all applications, and if your qualifications align with our needs, our Talent Acquisition team will reach out to schedule a call. If all goes well, you will be invited to participate in an interview with your prospective line manager and team members, where you will discuss your suitability for the position and learn more about Six Degrees. For certain critical roles, we may conduct a second and final interview, which could include a task specific to the role. Following the completion of the assessment process, we look forward to welcoming you to the Six Degrees family! Apply today at 6dg.co.uk.
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting
Technical Delivery Engineer - DBA in London employer: Six Degrees
Contact Detail:
Six Degrees Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Technical Delivery Engineer - DBA in London
â¨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with SQL Server or in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
â¨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Microsoft SQL Server and any relevant projects you've worked on. Practice common interview questions related to performance optimisation and security.
â¨Tip Number 3
Show your passion for the role! During interviews, share your enthusiasm for database technologies and how you stay updated with industry trends. This will help you stand out as a candidate who genuinely cares about the field.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre serious about joining the Six Degrees family and contributing to our inclusive culture.
We think you need these skills to ace Technical Delivery Engineer - DBA in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Delivery Engineer role. Highlight your experience with Microsoft SQL Server and any relevant certifications, as this will show us youâre a great fit for the position.
Showcase Your Skills: Donât just list your skills; give us examples of how you've used them in real-world scenarios. Whether itâs performance optimisation or managing client tickets, we want to see how youâve made an impact in previous roles.
Keep It Professional Yet Personal: While we love a professional tone, donât be afraid to let your personality shine through. Share your passion for technology and customer service, as this will help us get to know the real you!
Apply Through Our Website: We encourage you to apply directly through our website at 6dg.co.uk. This way, your application goes straight to our Talent Acquisition team, ensuring a smoother process for both you and us.
How to prepare for a job interview at Six Degrees
â¨Know Your SQL Inside Out
Make sure you brush up on your Microsoft SQL Server and MariaDB knowledge. Be prepared to discuss performance optimisation, security measures, and any relevant certifications you hold. This will show that you're not just familiar with the technology but are also passionate about it.
â¨Understand ITIL Framework
Since the role involves managing incidents and changes, having a solid grasp of the ITIL framework is crucial. Familiarise yourself with how incident management and change implementation work, as this will likely come up during your interview.
â¨Showcase Your Client-Focused Approach
As a Technical Delivery Engineer, you'll need to demonstrate your ability to maintain good customer communication. Prepare examples of how you've successfully managed client relationships or escalated issues in the past, highlighting your proactive approach.
â¨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that test your problem-solving skills. Think about potential challenges you might encounter in the role and how you would address them. This will help you showcase your critical thinking and technical expertise.
