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- Tasks: Join our Managed Services team to support clients with cloud services and incident management.
- Company: Six Degrees, a leading secure cloud services provider committed to diversity and inclusion.
- Benefits: Enjoy private medical insurance, life assurance, 25 days holiday, and a day off for your birthday!
- Why this job: Make a real impact in the tech world while working with cutting-edge cloud technologies.
- Qualifications: Strong technical background in VMware, Microsoft Server, Azure, and ITIL V3 Foundation certified.
- Other info: Flexible working options and a supportive environment tailored to diverse working styles.
The predicted salary is between 36000 - 60000 £ per year.
Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK’s number one provider of secure, integrated cloud services to the small to mid-size market.
About The Role
The Managed Services team offers a 24/7 support framework for our clients, primarily focusing on Event Management, Patching, Planned Maintenance, and Change planning and implementation. In support of these key areas of delivery, the team collaborate with all areas of Operational Delivery to ensure proactiveness is at the heart of everything we do. The collaborative approach includes working with service transition, problem and change management, automation, and continual process improvement.
Our Managed Services Engineers serve as the main escalation point for customer incidents or requests. Besides the reactive aspect of the position, our Managed Services Engineers oversee planned maintenance tasks and manage the lifecycle of patching across various technologies, which includes post-patch analysis. Additionally, they collaborate closely with the Senior Managed Services Engineers to guarantee optimal saturation and compliance for Antivirus, Monitoring, and Backups. The role is crucial in the technical dimensions of Incident Management, Service Requests, and Problem Management associated with their product expertise. Additionally, it entails the responsibility of sustaining and enhancing the technical competencies necessary to deliver these services to our clients, in alignment with our performance metrics and service level agreements.
Role Requirements
The position requires your presence at our datacentre on a rotational basis of 4 days on and 4 days off, alternating between day and night shifts. Candidates should have a strong technical background in VMware, Microsoft Server, Microsoft Azure and Virtual Desktop. There is an expectation candidates should be ITIL V3 Foundation certified. The Managed Services Engineer role requires SC clearance.
What Makes Us Great
Six Degrees has been honoured as an ENEI Gold TIDE Winner. We take pride in fostering and sustaining an inclusive culture, which is essential for our entire business. This includes all aspects of recruitment and employment – our recruitment and selection processes are transparent and fair, and we will always consider any reasonable adjustments to the interview process or flexible working requirements. We are a Disability Confident Employer and are committed to being an equal opportunities employer and oppose all forms of unlawful discrimination. Our commitment and objective are to create a truly equal, diverse and inclusive environment.
At Six Degrees we’ve created a female-led networking program that enables women within our organisation to interact and exchange ideas, share their experiences, and utilise one-to-one support. In return for the passion our people bring to everything they do, we want them to enjoy a range of benefits that enrich their lives. We are a Real Living Wage employer, and through our additional employee benefits we feel we’ve got something that will help everybody live their best life.
We recognise the immense joy and significance of family leave for our employees, which is why Six Degrees provide an enhanced maternity and paternity leave package. We’re also keen to support people with flexible working, so everyone can have the personal time they need whilst still doing great work here at Six Degrees. We have some fantastic benefits on offer, with everyone being given Private Medical Insurance, Life Assurance, a matched pension scheme and 25 days holiday and as a happy birthday from Six Degrees, all employees get a day off for their Birthday. We also provide discounts on well-known brands, in restaurants, supermarkets, the list goes on!
Our recruitment process
At Six Degrees, we prioritise efficiency in our recruitment process, as we believe it is essential for you to connect with potential colleagues and have a positive candidate experience. We welcome applications from people who think differently, our business is proud to have a diverse range of individuals, and we offer a supportive and flexible environment tailored to different working styles. Our team thoroughly evaluate all applications, and if your qualifications align with our needs, our Talent Acquisition team will reach out to schedule a call. If all goes well, you will be invited to participate in an interview with your prospective line manager and team members, where you will discuss your suitability for the position and learn more about Six Degrees. For certain critical roles, we may conduct a second and final interview, which could include a task specific to the role. Following the completion of the assessment process, we look forward to welcoming you to the Six Degrees family! Apply today at 6dg.co.uk.
Managed Services Engineer employer: Six Degrees Group
Contact Detail:
Six Degrees Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managed Services Engineer
✨Tip Number 1
Get to know the company culture! Before your interview, check out Six Degrees' website and social media. Understanding their values and mission will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to Managed Services Engineering. Think about your experiences with VMware, Microsoft Server, and Azure, and be ready to share specific examples of how you've tackled challenges in those areas.
✨Tip Number 3
Show off your teamwork skills! Since collaboration is key at Six Degrees, be prepared to discuss how you've worked with others in past roles. Highlight any experiences where you’ve contributed to a team’s success or improved processes together.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. This shows your enthusiasm and helps you figure out if Six Degrees is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Managed Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Managed Services Engineer role. Highlight your experience with VMware, Microsoft Server, and Azure, as well as any ITIL certifications you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about cloud services and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We value proactive problem solvers who can think on their feet, especially in a 24/7 support environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website at 6dg.co.uk. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you’re keen to join the Six Degrees family!
How to prepare for a job interview at Six Degrees Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of VMware, Microsoft Server, Microsoft Azure, and Virtual Desktop. Be ready to discuss your experience with these technologies in detail, as they are crucial for the Managed Services Engineer role.
✨Understand ITIL Principles
Since the role requires ITIL V3 Foundation certification, it’s essential to familiarise yourself with ITIL principles. Be prepared to explain how you’ve applied these concepts in past roles, especially in Incident Management and Problem Management.
✨Showcase Your Collaborative Spirit
The job emphasises a collaborative approach, so think of examples where you've worked effectively with teams. Highlight your experience in change management and how you’ve contributed to process improvements in previous positions.
✨Prepare Questions About Company Culture
Six Degrees values diversity and inclusion, so come prepared with questions that show your interest in their culture. Ask about their initiatives for employee support and how they foster an inclusive environment, which will demonstrate your alignment with their values.
