At a Glance
- Tasks: Support and troubleshoot ERP systems while managing incidents and improving processes.
- Company: Join a well-established international business with a focus on enterprise applications.
- Benefits: Competitive salary up to £40,000 and opportunities for professional growth.
- Other info: Dynamic role with ownership and collaboration across multiple sites.
- Why this job: Make a real impact by improving support functions and driving system enhancements.
- Qualifications: Experience in application support and knowledge of ERP systems required.
The predicted salary is between 35000 - 40000 £ per year.
Salary: £35,000 - 40,000 per year
Requirements
- Experience in an Application Support, ERP Support, or Systems Support role
- Knowledge of ERP systems, ideally Microsoft Dynamics AX
- Understanding of ITIL and service management processes
- Strong troubleshooting and problem-solving skills
- Experience working with service desk and ticketing systems
- Good documentation skills and attention to detail
- Confident communicator who can work with both technical and non-technical users
- Ability to manage priorities and take ownership of issues through to resolution
Responsibilities
- Support and troubleshoot business-critical applications and ERP systems
- Manage incidents, service requests, problem investigations, and change requests
- Work closely with users and stakeholders across multiple sites
- Create and maintain support documentation, process guides, and knowledge articles
- Help improve support processes and introduce more efficient ways of working
- Support system upgrades, migrations, and post-implementation activities
- Ensure support requests are managed within agreed service levels
Technologies
- ERP
- Support
- ITIL
We are working with a well-established international business looking to strengthen our Enterprise Applications team with an experienced Application Support Analyst. This is a role where you will have real ownership, working closely with users across the business to support critical applications, resolve issues, manage change requests, and improve the overall support function. Rather than sitting behind a queue of tickets all day, you will be involved in understanding how the business operates, identifying recurring issues, creating better ways of working, and helping drive improvements across key systems and processes. The role is based in Wolverhampton and offers a salary of up to £40,000. This is a great opportunity for someone who enjoys variety, wants more involvement with the wider business, and is looking for a role where they can genuinely influence how support is delivered.
ERP Support Analyst in Willenhall employer: Sivara GmbH
Join a dynamic and well-established international business in Wolverhampton, where you will have the opportunity to take ownership of critical applications and drive meaningful improvements across the organisation. With a strong focus on employee growth, a collaborative work culture, and a commitment to innovation, this role offers a unique chance to engage with both technical and non-technical users while enhancing your skills in ERP support. Enjoy a competitive salary and the satisfaction of making a real impact in a supportive environment that values your contributions.
