At a Glance
- Tasks: Provide top-notch IT support and manage service requests for a diverse range of systems.
- Company: Join a supportive organisation that helps over 5,000 homes with a hybrid work model.
- Benefits: Enjoy 25 days annual leave, health cash plan, flexible working, and a pension scheme.
- Other info: Opportunity for hands-on experience and career growth in a friendly team.
- Why this job: Make a real difference by helping others with their IT needs in a dynamic environment.
- Qualifications: Experience in 1st/2nd line support and strong communication skills are essential.
The predicted salary is between 36178 - 36178 £ per year.
Salary: £36,178 - 36,178 per year
Requirements
- Strong customer focus with a friendly and helpful attitude and the ability to work well with others.
- Ability to share IT knowledge and upskill/train staff in the use of IT systems and applications.
- Excellent communication skills with the ability to provide support through phone, email, Microsoft Teams and remote support tools.
- Experience working in a 1st/2nd line IT support or Service Desk role.
- Experience supporting Microsoft 365 applications including Outlook, Teams and SharePoint.
- Experience of Windows 11 administration and troubleshooting.
- Experience of using an IT Service Management (ITSM) or ticketing system.
- Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues independently.
- Resilient and able to work to tight deadlines, manage competing priorities and perform in a pressured environment.
- A reliable internet connection and the ability to live within a commutable distance to the office, as on-site attendance may be required at short notice.
Responsibilities
- Manage incidents, service requests and enquiries through our Service Desk system, ensuring tickets are updated, prioritised and resolved in line with agreed service levels.
- Respond to and log incidents, service requests and enquiries, providing first and second line support for staff across our ICT systems and services.
- Investigate anomalies with key applications and work with suppliers to identify and resolve issues.
- Administer user accounts, groups and MFA through Microsoft Entra ID and Microsoft 365 Admin Centre.
- Support Microsoft 365, SharePoint, Teams, Citrix, cloud-based business applications, Android and iOS mobile devices, and endpoint management solutions.
- Ensure starters are created with the correct security access to our network and applications, and deactivate leavers while managing their data before access is removed.
- Provide advice and user training on system processes, including IT induction training for all new starters.
- Collate and maintain system documentation such as asset registers, license registers, network diagrams and applications documentation.
- Build, deploy and maintain laptops and mobile devices, ensuring they remain secure, patched and compliant with our organisational standards.
Technologies
- Android
- Citrix
- Cloud
- ICT Support
- ITSM
- Microsoft 365
- Mobile
- Network
- Security
- SharePoint
- Windows
- iOS
- Office 365
- Hardware
Our organization supports over 5,000 homes and operates on a hybrid basis with occasional site visits. This hands-on 1st/2nd line IT Service Desk Analyst role supports a broad range of ICT systems and services. The position is primarily home-based but requires regular office attendance for inductions, weekly floor-walking and operational needs. We offer 25 days annual leave, a health cash plan following probation, flexible working, and a Social Housing Pension Scheme.
IT Service Desk Analyst in Wellingborough employer: Sivara GmbH
Join a dynamic organisation that values its employees and fosters a collaborative work culture, where your IT expertise will directly contribute to supporting over 5,000 homes. With a hybrid working model, generous annual leave, and opportunities for professional development, this role as an IT Service Desk Analyst not only offers a competitive salary but also the chance to make a meaningful impact in the community while enjoying a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst in Wellingborough
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sivara GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sivara GmbH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sivara GmbH!
✨Direct Apply to Sivara GmbH
Let's not forget to apply directly through the Sivara GmbH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Analyst in Wellingborough
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sivara GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sivara GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
