At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for users.
- Company: Join a dynamic team in a leading tech environment.
- Benefits: Earn £35,000-£38,000, enjoy company events, and a pension plan.
- Other info: Work full-time on-site with opportunities for career growth.
- Why this job: Make a real difference by helping others with their tech challenges.
- Qualifications: 2 years of technical support experience and strong troubleshooting skills required.
The predicted salary is between 35000 - 38000 £ per year.
Salary: £35,000 - 38,000 per year
Requirements
- Previous experience in an IT help desk, service desk, or desktop support role, covering both first-line and second-line support.
- Strong troubleshooting ability across Windows 10/11 laptops and desktops, standard business applications, printers, and peripherals.
- Working knowledge of Microsoft 365 or equivalent productivity platforms, including email, calendars, collaboration tools, file storage, and user support.
- Experience supporting user accounts, groups, permissions, password resets, and MFA using directory or identity management tools.
- Understanding of networking fundamentals, including LAN, Wi‑Fi, DNS, DHCP, VPN, and basic connectivity troubleshooting.
- Experience using ticketing systems and working to service levels, priorities, and clear communication updates.
- Ability to build and deploy end‑user devices using imaging, endpoint management, or similar device management processes.
- Confident working independently on site, moving between two nearby locations, and managing competing support priorities.
- GCSE or equivalent preferred.
- Technical support experience: 2 years required.
- Customer service experience: 1 year preferred.
- Ability to commute to Uxbridge or relocate before starting work.
- Ability to safely lift, carry, move, or install IT equipment up to 25 kg using appropriate manual handling techniques or aids.
Responsibilities
- Provide Tier 1 and Tier 2 support in person, by phone, and through the ticketing system, ensuring users receive timely, professional assistance.
- Log, triage, prioritize, resolve, and update incidents and service requests in line with service levels, escalating to internal teams or suppliers where required.
- Support laptops, desktops, mobile devices, printers, scanners, peripherals, meeting room technology, Wi‑Fi, and VPN connectivity.
- Deploy equipment, including operating system setup, application installation, endpoint enrolment, and replacement device preparation.
- Administer joiner, mover, and leaver processes, including user accounts, permissions, mailbox access, MFA/password support, equipment provisioning, and secure returns.
- Support core business platforms, including productivity and collaboration tools, telephony/contact center systems, remote support tools, and endpoint management platforms.
- Assist with basic network and infrastructure tasks, including patching checks, cabling, desk moves, office technology setup, firewall and VPN checks, and liaison with network teams.
- Maintain accurate documentation, asset records, license information, knowledge base articles, support notes, and standard operating procedures.
- Follow agreed security, data protection, change management, and health and safety processes, including reporting and escalation of suspected security incidents.
- Contribute to IT projects, technology rollouts, and continuous improvement activity across both UK sites.
- Work fully on‑site across our two UK locations and support planned weekend work, occasional adjusted hours, incident support, and office moves or maintenance activities.
Technologies
- Firewall Support
- LAN
- Microsoft 365
- Mobile
- Network Security
- VPN
- Windows
- Office 365
- ITIL
Benefits and Working Hours
This is a fully office‑based, full‑time Helpdesk Specialist role working 5 pm to 1 am, Monday to Friday, with one Saturday shift per month. We offer a salary of £35,000 to £38,000 per year, along with company events, a company pension, and a referral programme. The role is based in person at our Uxbridge office and involves working across two nearby UK sites.
Helpdesk Specialist in Uxbridge employer: Sivara GmbH
Join our dynamic team as a Helpdesk Specialist in Uxbridge, where we prioritise employee growth and a collaborative work culture. Enjoy competitive salaries, company events, and a supportive environment that fosters professional development while working across two vibrant UK locations. With a focus on innovation and teamwork, we ensure that every team member feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Specialist in Uxbridge
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sivara GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sivara GmbH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sivara GmbH!
✨Direct Apply to Sivara GmbH
Let's not forget to apply directly through the Sivara GmbH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Helpdesk Specialist in Uxbridge
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sivara GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sivara GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
