At a Glance
- Tasks: Provide top-notch IT support and solutions for diverse clients while mentoring junior team members.
- Company: Join Krome Technologies, a dynamic, people-first tech consultancy with a strong community focus.
- Benefits: Enjoy a competitive salary, flexible working, and a comprehensive benefits package including private medical insurance.
- Other info: Opportunity for travel and career growth in a supportive and innovative environment.
- Why this job: Make a real impact in the tech world while working with cutting-edge technologies and diverse clients.
- Qualifications: Experience in 3rd Line Support, client-facing roles, and strong technical skills in Microsoft technologies.
The predicted salary is between 40000 - 55000 £ per year.
Salary: £40,000 - 55,000 per year
Requirements
- Strong background in a generalist 3rd Line Technical Support Engineer or Consulting role.
- Experience as a client-facing SME proposing technical solutions.
- Solid experience deploying and configuring Microsoft technologies including Windows Server, Active Directory, SQL, Exchange, Azure, Entra ID, M365, Autopilot, and Intune.
- Strong TCP/IP networking and troubleshooting experience.
- Virtualisation experience, ideally with Hyper‑V and Azure integration, SANs, and related technologies.
- Experience with backup product sets such as Veeam and Azure Backup.
- Firewall technology experience such as Palo Alto.
- Experience leading migration projects.
- Strong documentation skills, including experience with compliance documentation such as PCI Compliance and ISO27001.
- Excellent communication skills, both in person and by telephone, with strong written and spoken English.
- Personable individual who can build rapport with multiple IT teams and integrate with both our technical team and client IT departments.
- Punctual, thorough worker with strong attention to detail.
- IT qualifications would be an advantage, but are not essential.
- Valid UK driving licence required.
- Living close to our Chertsey office would be a distinct advantage.
Responsibilities
- Work on a variety of projects across our client base.
- Assist other technical teams with third line escalations until resolution is reached.
- Liaise with clients and vendors to maintain a positive flow of communication.
- Mentor junior team members on both technical and process matters.
- Support our clients and internal teams as a trusted technical consultant.
- Available to work from our Chertsey HQ and travel to London and other international client locations as required.
Technologies
- Active Directory
- Azure
- Firewall
- Flow
- Hyper‑V
- Support
- SQL
- TCP/IP
- Veeam
- Windows
- Cloud
- Network Security
More
We are Krome Technologies, a dynamic, people‑first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. We support clients ranging from high‑street names to growing SMEs, helping them achieve their business goals through relevant and forward‑thinking technology solutions. We work as trusted business partners with a focus on passion, integrity, and proven success, and we value a strong culture built on Community, Confidence, and Integrity.
This is a full‑time Monday to Friday role based at our HQ in Chertsey, Surrey, with flexible working available after probation depending on business and client needs. The role also involves travel to London and other international client locations. We offer a competitive salary of £40,000 to £55,000+ depending on experience, along with a comprehensive benefits package including pension, annual leave, learning and development, private medical insurance after five years, recognition rewards, wellbeing support, social events, and modern office facilities.
Third Line IT Support Engineer / Technical Consultant employer: Sivara GmbH
At Krome Technologies, we pride ourselves on being a people-first technology consultancy that fosters a vibrant work culture centred around Community, Confidence, and Integrity. Our Chertsey HQ offers a dynamic environment where you can thrive, with opportunities for professional growth through mentoring and diverse project involvement, all while enjoying a competitive salary and comprehensive benefits package. Join us to make a meaningful impact in the IT sector while collaborating with a passionate team dedicated to delivering innovative solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Third Line IT Support Engineer / Technical Consultant
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sivara GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sivara GmbH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sivara GmbH!
✨Direct Apply to Sivara GmbH
Let's not forget to apply directly through the Sivara GmbH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Third Line IT Support Engineer / Technical Consultant
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sivara GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sivara GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
