At a Glance
- Tasks: Provide 1st and 2nd line support in a dynamic IT environment.
- Company: Join a forward-thinking IT operation in Swindon with leadership opportunities.
- Benefits: Competitive salary, hybrid working, training, and career progression.
- Other info: Enjoy a 4 on, 4 off shift pattern for better work-life balance.
- Why this job: Make an impact while developing your skills in a high-energy setting.
- Qualifications: Experience with Windows OS, Microsoft 365, and ITSM platforms required.
The predicted salary is between 30000 - 38000 £ per year.
Salary: £30,000 - 38,000 per year
We are looking for an ambitious IT Service Desk Engineer who is motivated by progression into leadership. We require strong experience providing 1st and 2nd line support in an enterprise-level environment. We need solid experience supporting Windows OS and Microsoft 365. We require familiarity with enterprise collaboration tools such as Teams and SharePoint. We are looking for confident experience with Active Directory, user administration, and Group Policy. We require networking fundamentals including DNS, DHCP, and TCP/IP. We need hands-on experience with ServiceNow, Jira Service Management, or a similar ITSM platform. We are looking for someone comfortable working in a 24/7/365 shift environment. We value a proactive mindset, ownership, and the ability to support and guide junior engineers.
Responsibilities:
- Deliver confident 1st and 2nd line support across a busy enterprise-level environment.
- Own incidents from start to finish and drive them to fast, effective resolution.
- Act as the go-to person for escalations and team support as Deputy Shift Leader.
- Support and guide junior engineers and help raise team performance.
- Help improve processes, service quality, and overall team effectiveness.
- Take ownership in a high-energy shift environment and contribute to smooth service desk operations.
- Work on a 4 on, 4 off shift pattern and provide support within a hybrid working model, with 1 day per week in the office.
Technologies:
- Active Directory
- ITSM
- JIRA
- Microsoft 365
- ServiceNow
- SharePoint
- TCP/IP
- Windows Office 365
We are partnering with a dynamic IT operation in Swindon that offers a clear route into leadership for an ambitious Service Desk Engineer. This is a Deputy Shift Leader opportunity within a 24/7/365 environment, with hybrid working one day per week and a 4 on, 4 off shift pattern that gives you more time for your interests. We offer a supportive team, training, development, and exposure to enterprise-level technology in a varied, high-energy setting where no two days are the same. The role is based in Swindon, and the salary is £30,000 to £38,000.
IT Service Desk Engineer in Swindon employer: Sivara GmbH
Join a dynamic IT operation in Swindon that prioritises employee growth and offers a clear pathway into leadership for ambitious IT Service Desk Engineers. With a supportive team culture, hybrid working options, and a 4 on, 4 off shift pattern, you will enjoy a balanced work-life while gaining exposure to enterprise-level technology in a fast-paced environment. We are committed to your professional development, ensuring that every day presents new challenges and opportunities for advancement.
