At a Glance
- Tasks: Provide top-notch support to colleagues and manage IT assets effectively.
- Company: Join a rapidly growing FTSE international organisation in the Professional Services sector.
- Benefits: Competitive salary, on-call allowance, bonuses, pension contributions, and private medical cover.
- Other info: Great career development opportunities in a supportive office environment.
- Why this job: Be part of a dynamic team and enhance your IT skills while making a real impact.
- Qualifications: 2-3 years of relevant experience; ITIL certification is a plus but not required.
The predicted salary is between 30000 - 30000 £ per year.
Salary: £30,000 - 30,000 per year
Requirements
- We are open to candidates with similar experience from either MSP or in-house environments.
- We have strong exposure to Microsoft technologies and ITSM frameworks.
- We ideally have 2 to 3 years of relevant experience within a 300 to 500 employee environment, or supporting similar-sized clients within an MSP.
- We do not require a degree or formal qualifications, though ITIL or a similar certification would be beneficial.
- We are willing to take part in an evening on-call rota, typically 1 week in 4.
- We have strong personal attributes including drive, ambition, and the confidence to communicate effectively across all levels of the business.
Responsibilities
- We provide first-class end user support to colleagues across our global locations.
- We assist with testing network connectivity.
- We configure and deploy end user devices.
- We maintain assets including laptops and phones.
- We manage assets to ensure devices are ready and up to date when needed.
- We support meetings, webinars, and meeting room technology.
- We deliver induction and training for new joiners.
- We train end users in our applications and in the use of their devices.
- We develop user training initiatives.
- We develop and document new procedures.
- We drive support standards.
- We participate in IT drop-in days to support staff.
- We participate in the out-of-hours support rota to provide cover for critical incidents and urgent user requests, typically 1 week in 4 between 6pm and 10.30pm Monday to Friday.
Technologies
- Support
- ITIL
- ITSM
- Network
We are a rapidly growing FTSE international organisation providing a range of solutions to the global Professional Services sector. We are strengthening our internal IT support capabilities and offer an exciting opportunity to join our IT function at a key stage of our growth. This is an office-based role at our Sunderland HQ, working 37 hours per week between 8am and 6pm Monday to Friday. We offer a competitive package including a salary of £30,000, a circa £500 per month on‑call allowance, and a circa 10% bonus, alongside a 9% pension contribution, private medical cover, the ability to buy and sell holidays, and a share incentive plan. We are committed to career development and progression, and we welcome applications from candidates who want to grow with us.
Desktop Support Engineer in Sunderland employer: Sivara GmbH
Join a rapidly growing FTSE international organisation at our Sunderland HQ, where we prioritise employee development and offer a supportive work culture. As a Desktop Support Engineer, you'll enjoy a competitive salary, generous benefits including private medical cover and a share incentive plan, and the opportunity to grow your career in a dynamic environment that values ambition and effective communication.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer in Sunderland
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sivara GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sivara GmbH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sivara GmbH!
✨Direct Apply to Sivara GmbH
Let's not forget to apply directly through the Sivara GmbH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support Engineer in Sunderland
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sivara GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sivara GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
