Junior Cloud Account Specialist in Stockport

Salary: £30,000 - 30,000 per year

Requirements

• Experience in a successful customer-facing role, such as sales, retail, or hospitality.
• College-level qualification in IT, such as A-Level Computer Science, A-Level Information Technology, T-Level Digital/IT, or BTEC Level Nationals Level 3 Computing or IT.
• Good experience using Microsoft Office, including Word, Outlook, Excel, and PowerPoint, with strong computer literacy.
• Ability to learn new skills quickly.
• Strong attention to detail.
• Ability to work using own initiative.
• Confident communication skills when dealing with customers.
• Knowledge of cloud technologies.
• Awareness of Microsoft products such as Microsoft 365, Azure, and Dynamics.
• Desirable: university degree in a computing subject.
• Desirable: experience working in an MSP environment.
• Desirable: experience gathering requirements and interpreting customer needs into a Microsoft solution.
• Ability to build effective working relationships across internal teams, including pre-sales, operations, and project management.
• Excellent communication, negotiation, and stakeholder management skills.
• Self-starter with a results-driven mindset and a passion for technology.
• Proficiency in CRM tools and Microsoft Office Suite.

Responsibilities

• Assist customers and sales staff with Microsoft and cloud sales opportunities.
• Administer customer licensing, software, and cloud queries, and complete orders.
• Engage customers around new opportunities and identify opportunities within existing accounts.
• Support our cloud growth strategy by targeting mid-market and enterprise clients with Microsoft products and solutions.
• Manage Microsoft licensing tasks, including renewals, license purchases, billing queries, and portal administration.
• Administer cloud vendor partner centre portals.
• Help customers with Microsoft cloud support queries and resolve issues.
• Provide guidance on suitable products across the cloud technology stack, including Azure Services, Microsoft 365 licenses, Microsoft Server and Data Centre licenses, Microsoft Applications, and Acronis Cloud Solutions.
• Build direct relationships with our Microsoft customers and respond to product suitability queries.
• Attend customer scoping calls and involve pre-sales resources where needed.
• Attend quarterly Microsoft business reviews with account managers.
• Work with marketing to support Microsoft and cloud technology events and create marketing materials.
• Support our sales team across the cloud portfolio and cloud managed services.
• Conduct customer scoping calls to gather requirements and propose the best Microsoft or cloud solution.
• Create Microsoft business proposals and quotes in Pandadocs for our customers.
• Advise sales staff to help achieve the best outcome for our customers.
• Support our Microsoft and cloud managed service customers.
• Work closely with Microsoft and our partners to drive further business and rebate.
• Maintain and improve licensing knowledge through certification.
• Adhere to our quality and business processes.
• Attend customer sites or our offices as needed for work or meetings.
• Maintain accurate records in CRM and report on sales performance.

We are a leading provider of advanced secure connectivity, network infrastructure, and Microsoft solutions, helping businesses stay agile, secure, and connected in a digital-first world. As we expand our footprint, we are hiring a driven and strategic Junior Cloud Account Specialist to support growth and open new doors in the B2B market. This is a junior role with a comprehensive training plan designed to build Microsoft product knowledge, cloud skills, and solution selling capability, making it an ideal opportunity for someone starting a career in technical sales. We offer a competitive base salary with uncapped commission, a flexible working environment, ongoing training and professional development in CRM, Microsoft 365, Microsoft Azure, Acronis, and sales, along with the opportunity to work with leading-edge technologies. Our team culture is supportive and collaborative, and our benefits include generous holidays, Bupa Cashplan, an Employee Assistance Program, life cover x4, and pension.