At a Glance
- Tasks: Provide 1st and 2nd line IT support via phone and email.
- Company: Join a friendly, close-knit UK team within a global business.
- Benefits: Competitive salary, supportive environment, and opportunities for skill expansion.
- Other info: Hands-on role with opportunities for travel and varied tasks.
- Why this job: Make a real impact on customer satisfaction and operational success.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 27000 - 30000 £ per year.
Salary: £27,000 - 30,000 per year
Requirements
- Previous experience in 1st or 2nd line IT support.
- Strong problem‑solving skills.
- Comfortable working on hardware and software issues.
- Excellent communication skills.
- Customer‑focused approach.
- Hands‑on experience in hardware assembly or knowledge of electronics is advantageous.
Responsibilities
- Provide first and second line technical support via phone and email, logging cases in Zendesk.
- Support pre‑ and post‑sales technical activities, including installations and troubleshooting.
- Assist customers on‑site while traveling with the sales team.
- Assemble cables, accessory kits, and solar panels as needed.
- Monitor hosted systems to flag any site faults or data anomalies.
Technologies
- Hardware
- Support
- Zendesk
About the Role
This is an excellent opportunity for a hands‑on Technical Support Engineer to join our small, close‑knit UK team as part of a well‑established global business. We operate as a friendly team that values collaboration and flexibility, all while benefiting from the support and stability of a larger international company. If you are seeking a varied technical support role within a supportive team, where you can expand your skills and play a key role in customer satisfaction and operational success, we would love to hear from you.
IT Support Engineer in Stevenage employer: Sivara GmbH
Join our dynamic UK team as an IT Support Engineer, where you'll thrive in a collaborative and flexible work environment. We prioritise employee growth, offering opportunities to enhance your technical skills while being part of a supportive global organisation that values customer satisfaction and operational excellence. With a focus on teamwork and innovation, this role promises a rewarding career path in the ever-evolving tech landscape.
