At a Glance
- Tasks: Lead service governance and drive continuous improvement across multi-supplier environments.
- Company: Values-driven infrastructure organisation delivering essential services for life.
- Benefits: Comprehensive benefits package, including pension, private healthcare, and 25 days annual leave.
- Other info: Join a friendly team dedicated to meaningful projects that impact over 11,000 lives.
- Why this job: Shape service management frameworks and influence positive cultural change in a supportive environment.
- Qualifications: Proven leadership skills, ITIL certification, and experience in service management.
The predicted salary is between 24500 - 42000 £ per year.
Salary: £24,500 - 42,000 per year
Requirements
- Demonstrated ability to establish and embed ITSM processes and governance across multi-supplier environments
- Proven track record of driving service maturity and continuous improvement using insight, data, and structured methodologies
- Strong leadership capability, with experience influencing cultural change and embedding accountability across teams
- Skilled in managing internal stakeholders and third-party partners to consistent standards and performance expectations
- Excellent communication skills, with the ability to translate service performance into business‑relevant insight
- Strong delivery focus with experience leading large‑scale governance or improvement programmes
- ITIL v3/v4 certification, with Managing Professional or ITIL Expert preferred
Responsibilities
- Shape, embed, and govern a consistent Service Management Framework that ensures services are delivered efficiently and reliably
- Lead our continual service improvement approach, driving measurable improvements in service quality, performance, and operational excellence
- Work closely with internal teams and external partners to champion best‑practice processes, strong governance, and accountability across the service landscape
- Oversee change and release governance, ITSM platform strategy, configuration management, and problem management maturity
- Influence service culture at scale and deliver predictable, high‑quality outcomes for the business
- Manage service performance insight and communicate outcomes in a way that is relevant to the business
Technologies
- Support ITIL
- ITSM
- Office 365
We are a values‑driven infrastructure organisation delivering essential services for life across water, energy, transport, and telecom. We offer a friendly, fun, and respectful environment where you are encouraged to grow and develop, with opportunities to work on meaningful projects that support over 11,000 people delivering critical infrastructure. We offer a comprehensive benefits package including pension, online GP service, employee assistance programme, retail discounts, life assurance, EV and hybrid vehicle options, private health care, discretionary bonus, and 25 days annual leave plus bank holidays. We are committed to being an employer of choice, supporting diversity and inclusion through our ENABLE networks, and investing in training and development for people at every stage of their career.
Head of Service Governance & Improvement in Stevenage employer: Sivara GmbH
As a values-driven infrastructure organisation, we pride ourselves on being an excellent employer by fostering a friendly and respectful work environment that encourages personal and professional growth. Our commitment to diversity and inclusion, alongside a comprehensive benefits package including generous annual leave, private healthcare, and opportunities for meaningful project involvement, makes us an attractive choice for those looking to make a real impact in the delivery of essential services. Join us to shape the future of service governance and improvement while enjoying a supportive culture that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Governance & Improvement in Stevenage
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sivara GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sivara GmbH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sivara GmbH!
✨Direct Apply to Sivara GmbH
Let's not forget to apply directly through the Sivara GmbH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Head of Service Governance & Improvement in Stevenage
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sivara GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sivara GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
