At a Glance
- Tasks: Investigate and resolve complex issues in our applications while enhancing user experience.
- Company: Join Clearcare Solutions, a dynamic software provider transforming the care sector.
- Benefits: Enjoy a competitive salary, flexible hours, private medical insurance, and 28 days leave.
- Other info: Full training and professional development opportunities in a supportive environment.
- Why this job: Make a real impact by supporting live customers and collaborating with innovative teams.
- Qualifications: Proficiency in SQL, PHP, and experience with customer service and problem-solving.
The predicted salary is between 35000 - 38000 £ per year.
Salary: £35,000 - 38,000 per year
Requirements:
- Highly skilled in SQL with exceptional database knowledge.
- High proficiency in spreadsheet software such as Excel or Google Sheets, including advanced data manipulation, validation, and complex formula creation.
- Strong creative problem-solving skills to resolve new, undocumented issues.
- Uncompromising attention to detail, understanding the importance of precision and accuracy in live customer environments.
- Professional and approachable communication when engaging with users and clients.
- Experience debugging web applications built with PHP.
- Knowledge of Vue 3 and the Composition API.
- Ability to create pull requests to resolve bugs and write or maintain unit tests for robust code.
- Familiarity with Jira and Agile development methodologies.
- Degree in Computer Science or a related field, or equivalent experience.
- Experience with virtualisation technologies such as Docker.
- Prior customer service experience.
Responsibilities:
- Investigate and resolve complex, novel issues in the current production version of applications.
- Diagnose underlying data issues and ensure system integrity through deep database investigation.
- Implement quality-of-life improvements and UI/UX enhancements.
- Work closely with clients to gather requirements when needed.
- Process varied and occasionally unorganised client data inputs and transform them into structured files or scripts for seamless system import.
- Occasionally assist with 2nd line support tasks as part of the wider team effort.
- Support live customers with precision and accuracy.
- Collaborate at the intersection of the customer-facing support team and the in-house development team.
Technologies:
- API
- Docker
- Excel
- Support
- JIRA
- PHP
- SQL
- Vue
- Web
- UX
- UI Design
We are Clearcare Solutions, a dynamic software provider dedicated to delivering exceptional solutions to the care sector. Our innovative applications help care providers streamline operations and enhance service delivery. We are growing our UK support team and offer a collaborative, supportive environment, full training, continuous professional development, a competitive salary with regular working hours and flexibility, and an exceptional benefits package that includes access to EVs through a salary sacrifice scheme, private medical insurance, life assurance, 28 days leave including bank holidays rising with length of service, and a professional development budget. This is a full-time, permanent, in-person role with a salary of £35,000 to £38,000 per year.
3rd Line Support Engineer in Stafford employer: Sivara GmbH
At Clearcare Solutions, we pride ourselves on being an excellent employer, offering a collaborative and supportive work culture that fosters continuous professional development. Our commitment to employee growth is complemented by a competitive salary, flexible working hours, and an exceptional benefits package, including private medical insurance and access to electric vehicles through a salary sacrifice scheme. Located in the heart of the UK, we provide a meaningful opportunity for 3rd Line Support Engineers to make a real impact in the care sector while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer in Stafford
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Sivara GmbH or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Sivara GmbH.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Sivara GmbH.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Sivara GmbH that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace 3rd Line Support Engineer in Stafford
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Sivara GmbH.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Sivara GmbH and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Sivara GmbH uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
