At a Glance
- Tasks: Lead technical projects and mentor junior engineers while troubleshooting complex IT issues.
- Company: Established IT Managed Services company with a supportive team culture.
- Benefits: Competitive salary, flexible hybrid working, and excellent career progression opportunities.
- Other info: Dynamic environment with opportunities to advance to Technical Director or CTO.
- Why this job: Make a real impact in IT leadership and shape the future of technology solutions.
- Qualifications: Proven IT leadership experience and strong technical skills in networking and security.
The predicted salary is between 70000 - 70000 £ per year.
Salary: £70,000 - 70,000 per year
Requirements
- Proven IT leadership experience, ideally from the MSP arena
- Strong understanding of Microsoft 365, Azure AD/Entra, Intune, and Windows environments
- Knowledge of networking fundamentals (VLANs, firewalls, routing, VPNs)
- Familiarity with backup/BCDR technologies
- Experience with endpoint security and XDR/EDR platforms
- Proficient in virtualization technologies (Hyper-V, VMware)
- Skills in scripting/automation (PowerShell preferred)
- Excellent communication and client-facing presence
- Ability to mentor and upskill junior engineers
- Strong problem-solving and analytical thinking abilities
- Calm under pressure, especially during incidents
- Previous experience in a CTO, Technical Lead, Head of IT, IT Manager, or Senior IT Leadership role
- Strong background in infrastructure, networking, and cyber security (Fortinet)
- Experience in managing systems integrations or migrations
- Knowledge of Cyber Essentials and ISO 27001/9001 standards
- Strong stakeholder management and leadership skills
Responsibilities
- Act as the highest technical escalation point for the service desk and field engineers
- Troubleshoot complex issues across networking, cloud, security, and endpoint systems
- Provide guidance on best practices, architecture decisions, and solution design
- Mentor engineers and support their technical development
- Lead technical projects: migrations, deployments, upgrades, and cloud transitions
- Scope and design solutions in collaboration with account managers
- Ensure projects are delivered on time, within budget, and to technical standards
- Oversee implementation of security tools (EDR, MFA, XDR, backup, etc.)
- Maintain compliance with frameworks (Cyber Essentials, ISO, NIST)
- Conduct risk assessments and recommend improvements
- Act as a trusted technical advisor for key clients
- Attend technical review meetings and present environment health insights
- Translate technical concepts into business-focused recommendations
- Develop and refine SOPs, runbooks, and escalation workflows
- Improve documentation quality and ensure knowledge is shared
- Identify opportunities for automation and efficiency gains
Technologies
- Azure
- Cloud
- CTO
- Hyper-V
- Support
- Microsoft 365
- PowerShell
- Security
- VMware
- Windows
- Office 365
- AI
- DevOps
- Network
We are an established and trusted IT Managed Services company based in Southampton, Hampshire, providing IT support, Cyber Security, VoIP, and Cloud services to businesses across the South Coast and beyond. We offer a competitive salary and benefits alongside a superb working environment within a friendly, professional, and supportive team. This full-time, permanent role is predominantly office-based with some flexible hybrid working available, and there are excellent opportunities for further development and progression to a Technical Director / CTO position.
IT Technical Lead in Southampton employer: Sivara GmbH
As an established IT Managed Services company in Southampton, we pride ourselves on fostering a collaborative and supportive work culture that empowers our employees to thrive. With a competitive salary, flexible hybrid working options, and clear pathways for career advancement, including progression to Technical Director or CTO roles, we are committed to your professional growth while ensuring a rewarding and meaningful work experience.
