At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for clients.
- Company: Vibrant digital agency in the UK with rapid growth.
- Benefits: Competitive salary, dynamic work environment, and opportunities for travel.
- Other info: Exciting role with diverse challenges and career growth potential.
- Why this job: Join a fast-paced team and make a real difference in client tech experiences.
- Qualifications: Customer service experience and knowledge of Microsoft systems required.
The predicted salary is between 24000 - 35000 £ per year.
Salary: £24,000 - 35,000 per year
Requirements
- Full UK driving licence
- Customer service experience with a high standard of customer service
- Knowledge of Microsoft server and desktop operating systems
- Basic networks diagnostics and troubleshooting skills
- Commercial experience working with Azure
- Remote access VPN setup
- Experience with Microsoft Office 365 administration
- Exemplary telephone manner
- Microsoft certifications (beneficial)
- Knowledge of VMWare & Hyper-V deployment (beneficial)
- Understanding of WAN, LAN, WLAN, NAT, Firewalls (beneficial)
- MS Exchange administration experience (beneficial)
- Previous experience working in an agency or MSP (beneficial)
- Telephony administration exposure (beneficial)
Responsibilities
- Provide technical support via email, phone, or face‑to‑face on client sites
- Troubleshoot and diagnose various IT issues using a diverse technology stack
- Assist clients with Microsoft server and desktop operating systems
- Set up remote access VPNs as required
- Manage and support Microsoft Office 365 administration
- Ensure high standards of customer service are maintained at all times
- Occasionally travel to customer sites for on‑site support
Technologies
- Azure
- Hardware
- Hyper‑V Support
- LAN
- NAT
- Office 365
- VPN
- VMware
- WLAN
- Cloud
We are a vibrant digital agency based in the UK, dedicated to providing a range of software, hardware, and hosting solutions to our clients. Currently experiencing rapid growth, we have a high demand for ongoing support services. This IT Support Engineer role is office‑based, and candidates must be able to commute daily, with occasional travel to customer sites when necessary. We offer a dynamic work environment where no two days are the same.
IT Support Engineer in Southampton employer: Sivara GmbH
As a vibrant digital agency in the UK, we pride ourselves on fostering a dynamic work environment that encourages innovation and collaboration. Our commitment to employee growth is evident through ongoing training opportunities and a supportive culture that values high standards of customer service. Join us to be part of a rapidly growing team where your contributions are recognised and rewarded, making every day an exciting challenge.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Southampton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sivara GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sivara GmbH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sivara GmbH!
✨Direct Apply to Sivara GmbH
Let's not forget to apply directly through the Sivara GmbH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Southampton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sivara GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sivara GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
