At a Glance
- Tasks: Design and develop AI-powered helpdesk applications for enterprise users.
- Company: Join a forward-thinking tech company in Sheffield with a focus on innovation.
- Benefits: Competitive salary, contract role, and hands-on experience with cutting-edge technologies.
- Other info: Work onsite 3 days a week and enjoy excellent career growth opportunities.
- Why this job: Make a real impact by automating IT helpdesk tasks and enhancing user support.
- Qualifications: Strong full-stack engineering experience with Python, Node.js, or Java required.
The predicted salary is between 125000 - 125000 £ per year.
Salary: £125,000 - 125,000 per year
Requirements
- Strong full-stack engineering experience using modern frontend and backend frameworks.
- Commercial experience with one or more of the following: Python, Node.js, or Java.
- Proven experience building REST APIs, workflow services, and production-grade web applications.
- Working knowledge of LLM APIs, prompt engineering, and AI agent/tool-calling patterns.
- Experience with authentication and authorisation, including role-based access control (RBAC).
- Experience with logging, monitoring, and secure coding practices.
- Preferred experience integrating with platforms such as ServiceNow, Jira, Zendesk, Microsoft Teams, Slack, and telephony/chat systems.
- Preferred experience building internal enterprise support or helpdesk tooling.
- Availability to work onsite in Sheffield 3 days per week.
- BPSS eligibility for this engagement.
Responsibilities
- Design and develop user-facing applications for employees, support agents, and administrators.
- Build and maintain frontend, backend, and API layers supporting chat interfaces, ticket submission, status tracking, and escalation workflows.
- Develop LLM and agent workflows to automate repetitive IT helpdesk tasks such as password resets, account unlocks, software access requests, and knowledge-based troubleshooting.
- Integrate with enterprise platforms including ticketing, identity, collaboration, and ITSM systems.
- Implement prompt orchestration, guardrails, fallback logic, and human handoff mechanisms.
- Own feature delivery from solution design through deployment and production release.
- Work across the full product lifecycle to deliver scalable and secure AI-enabled support solutions for enterprise users.
Technologies
- AI
- API
- Backend
- Frontend
- Support
- ITSM
- JIRA
- Java
- LLM
- Python
- REST
- RBAC
- ServiceNow
- Slack
- Web
- Zendesk
- NodeJS
- Fullstack
This is a contract role based in Sheffield, with 3 days onsite per week as mandatory at Grosvenor House, 1 Wellington St, Sheffield City Centre, Sheffield S1 4NB. The engagement runs until 30/11/2026 and is inside IR35. We offer the opportunity to work across the full product lifecycle, delivering scalable, secure AI-enabled support solutions that combine web applications, backend services, agent orchestration, and enterprise workflow automation.
Senior Full-Stack AI Engineer in Sheffield employer: Sivara GmbH
Join a forward-thinking company that values innovation and collaboration, where as a Senior Full-Stack AI Engineer, you will have the opportunity to work on cutting-edge AI-powered solutions in a supportive and dynamic environment. With a strong emphasis on employee growth, we provide access to ongoing training and development opportunities, ensuring you can advance your skills while contributing to meaningful projects. Located in the vibrant city of Sheffield, our workplace fosters a culture of teamwork and creativity, making it an excellent choice for those seeking a rewarding career in technology.
