At a Glance
- Tasks: Provide top-notch support for Microsoft Dynamics 365 and enhance user experience.
- Company: Join an innovative company with a focus on eco-friendly solutions.
- Benefits: Earn up to £45,000, enjoy hybrid work, and access professional development.
- Other info: Collaborative environment with opportunities for growth and continuous improvement.
- Why this job: Make a real impact by optimising business applications and supporting diverse teams.
- Qualifications: Experience in application support and strong knowledge of Microsoft 365 required.
The predicted salary is between 40000 - 45000 £ per year.
Salary: £40,000 - 45,000 per year
Requirements
- Proven experience in an Application Support or Systems Support role.
- Hands‑on experience supporting Dynamics 365 Business Central.
- Strong knowledge of Microsoft 365 (Teams, SharePoint, Outlook, OneDrive).
- Familiarity with Power Apps and Power BI.
- Strong problem‑solving skills and a customer‑focused mindset.
- Excellent communication and stakeholder engagement skills.
- Experience with Power Automate (desirable).
- Exposure to Dynamics 365 CE or Field Service modules (desirable).
- ITIL or service management experience (desirable).
- Basic SQL or data querying skills (desirable).
- Experience working in manufacturing, distribution, or professional services environments (desirable).
Responsibilities
- Provide 1st, 2nd & 3rd Line Applications Support across Microsoft Dynamics 365 Business Central and Microsoft 365.
- Support Power Platform solutions including Power Apps, Power BI, and related integrations.
- Investigate, troubleshoot, and resolve incidents and service requests in line with SLAs.
- Escalate complex issues to vendors or senior IT colleagues as required.
- Contribute to system configuration, enhancements, testing, and deployment.
- Support user training, documentation, and adoption of best‑practice system usage.
- Deliver frontline support for Dynamics 365 Business Central and Microsoft 365 tools including Teams, SharePoint, Outlook, and OneDrive.
- Maintain support documentation, knowledge articles, and resolution logs.
- Ensure business continuity through timely and professional issue management.
- Provide user support across multiple business units and sites.
- Assist with small‑to‑medium system improvements and IT projects.
- Support testing, deployment, and documentation of system changes.
- Collaborate with business teams to identify and implement process improvements.
- Liaise with third‑party suppliers to support upgrades, fixes, and enhancements.
- Deliver user training and ongoing system guidance.
- Create and maintain user‑facing documentation and internal knowledge resources.
- Gather user feedback to support continuous improvement.
- Work closely with finance, operations, and wider business teams to ensure applications meet operational needs.
Technologies
- ITIL
- Microsoft 365
- Power BI
- SQL
- SharePoint
- Office 365
We are an innovative company looking for an Application Support Analyst to join our Eco Services team. The role is essential for the effective operation of our core business systems, providing you with the opportunity to contribute to the improvement and optimization of Microsoft business applications. We offer a competitive salary of up to £45,000 per annum along with benefits and an Employee Development Program. Our working model is hybrid, allowing for 2 days remote work and 3 days onsite, with occasional travel to other UK sites as needed.
Applications Support Specialist - MS Dynamics 365 in Sheffield employer: Sivara GmbH
Join our innovative Eco Services team as an Applications Support Specialist, where you'll play a vital role in optimising Microsoft business applications. We pride ourselves on a supportive work culture that fosters employee growth through our Employee Development Program, alongside a competitive salary and hybrid working model that promotes work-life balance. With opportunities to collaborate across various business units and contribute to meaningful projects, this is an excellent place for those seeking rewarding employment in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Applications Support Specialist - MS Dynamics 365 in Sheffield
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sivara GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sivara GmbH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sivara GmbH!
✨Direct Apply to Sivara GmbH
Let's not forget to apply directly through the Sivara GmbH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Applications Support Specialist - MS Dynamics 365 in Sheffield
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sivara GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sivara GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
