At a Glance
- Tasks: Provide support for ERP and CRM systems, ensuring smooth operations and user satisfaction.
- Company: Dynamic wholesale specialist in Newbury with modern office facilities.
- Benefits: Competitive salary, profit share, 25 days holiday, and structured training.
- Other info: Collaborative environment with opportunities for professional development and career growth.
- Why this job: Join a growing team and enhance your skills while making a real impact.
- Qualifications: Proficient in Microsoft Office; experience in application support is a plus.
The predicted salary is between 35000 - 45000 £ per year.
Salary: £35,000 - 45,000 per year
Requirements
- We are looking for a proactive problem-solver with strong business systems and technology interest.
- You have exceptional communication and organisational skills.
- You are proficient in Microsoft Office, including Excel, Word, and Outlook.
- You have strong attention to detail.
- You hold a full UK driving licence to support occasional travel.
- Previous experience in application support or the wholesale sector is desirable.
- Familiarity with ERP/CRM platforms such as NetSuite, Sage, or Phocas is desirable.
- Experience with reporting tools such as Power BI is desirable.
- Basic SQL queries, PowerShell, Linux, or ITIL/project methodology knowledge is desirable.
Responsibilities
- We provide day-to-day administration and support for core ERP, CRM, and reporting systems.
- We respond promptly to incidents and monitor system performance.
- We liaise with external suppliers to coordinate, test, document, and support scheduled releases, updates, patches, and deployments.
- We work with internal teams across Sales, Procurement, Operations, and Finance to gather requirements for enhancements.
- We support user acceptance testing and contribute to process improvement initiatives.
- We maintain comprehensive system documentation and update user guides.
- We ensure strict data consistency across all supported platforms.
Technologies
- CRM
- ERP
- Excel
- Support
- ITIL
- Linux
- Power BI
- PowerShell
- SQL
- Sage
We are a rapidly growing, dynamic wholesale specialist based in Newbury, Berkshire, working from modern office facilities with excellent transport links. This is an office-based role with occasional travel as needed. We offer a competitive salary of £35,000 to £45,000, profit share, 25 days holiday, structured training across off-the-shelf and bespoke systems, and a supportive, collaborative environment with opportunities for professional development and career growth.
IT Application Support Analyst in Shaw employer: Sivara GmbH
Join a rapidly growing wholesale specialist in Newbury, Berkshire, where you will thrive in a supportive and collaborative environment. We offer competitive salaries, profit sharing, and 25 days of holiday, alongside structured training and ample opportunities for professional development, making it an excellent place for IT Application Support Analysts to grow their careers.
StudySmarter Expert Advice🤫
We think this is how you could land IT Application Support Analyst in Shaw
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sivara GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sivara GmbH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sivara GmbH!
✨Direct Apply to Sivara GmbH
Let's not forget to apply directly through the Sivara GmbH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Application Support Analyst in Shaw
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sivara GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sivara GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
