At a Glance
- Tasks: Lead the design and implementation of service frameworks in a dynamic, technical environment.
- Company: Join TEKsystems, part of Allegis Group, a leader in technology services.
- Benefits: Competitive salary, opportunity to work on government projects, and career growth.
- Other info: Work in a collaborative environment with cross-functional teams and government clients.
- Why this job: Make a real impact on critical national infrastructure and enhance your service design skills.
- Qualifications: Experience in service design, stakeholder management, and knowledge of ITIL frameworks.
The predicted salary is between 40000 - 70000 £ per year.
Salary: £40,000 - 70,000 per year
Requirements
- Experienced Technology Service Design professional with a background in large-scale or complex organisations.
- Experience in Critical National Infrastructure or similarly regulated environments.
- Demonstrable experience developing and embedding service design frameworks and models.
- Ability to work effectively with technical teams such as infrastructure, engineering, and architecture.
- Strong stakeholder management skills, particularly in challenging or high-pressure environments.
- Experience working with government or public sector clients, including approval processes.
- Knowledge of IT service frameworks such as ITIL.
Responsibilities
- Define, document, and produce comprehensive service design frameworks, principles, and models.
- Establish the underlying service design architecture to support operational and strategic outcomes.
- Lead the implementation and embedding of service design practices across the organisation.
- Ensure adoption of service design standards within technical and operational teams.
- Engage with government clients to gain acceptance and formal approval of service design deliverables.
- Manage complex stakeholder environments, balancing multiple priorities and viewpoints.
- Work closely with the service design team to align approaches and integrate best practices.
- Partner with cross-functional technical teams to ensure designs are practical and executable.
- Translate service design concepts into deliverable outcomes within a technical infrastructure environment.
- Bridge the gap between design, architecture, and engineering teams.
Technologies
- Support ITIL
- Network Security
This is a government-facing opportunity within a highly technical environment, with a focus on Critical National Infrastructure.
Service Design Lead/Expert employer: Sivara GmbH
At TEKsystems, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our Milton Keynes location provides unique opportunities to engage with government clients in a highly technical environment focused on Critical National Infrastructure, while our commitment to employee growth ensures that you will have access to continuous learning and development. Join us to be part of a global network where your expertise in service design can make a meaningful impact.
