At a Glance
- Tasks: Support customers and ensure smooth operations in our Service Assurance team.
- Company: Join a forward-thinking company in Basingstoke with a focus on innovation.
- Benefits: Enjoy 21 days holiday, birthday off, gym discounts, and free onsite snacks.
- Other info: We celebrate diversity and support applicants with disabilities.
- Why this job: Be part of a dynamic team that values your input and fosters growth.
- Qualifications: Strong customer service skills and a passion for problem-solving.
The predicted salary is between 30000 - 30000 £ per year.
Salary: £30,000 - £32,000 per year
Requirements:
- Positive can-do attitude
- Strong customer service and communication skills
- Comprehensive industry knowledge
- Great attention to detail
- Decision-making skills
- Proven problem-solving attitude
- Ability to coach others
- Experience working in a problem-solving environment
- Interest in technology and innovation
- IT literate
Responsibilities:
- Triage and support customers reporting issues to help ensure the efficient working of our in-house Service Assurance team while delivering exceptional customer service to our clients
- Work collaboratively with the Service Manager to design and implement effective reporting that accurately reflects team performance
- Attend internal project meetings where necessary
- Regularly communicate with clients while exceeding their expectations
- Maintain a process-driven work environment
- Collate and communicate fault information to ensure quick resolution
- Enable continuation of service via utilisation of value-add products
- Understand and resolve faults within SLA
- Accurately triage all tickets and pass to the relevant support team for those not resolved by Service Assurance
- Coordinate internal and external resource
- Liaise with Group Networks and other surrounding support teams on faults and assurance
Technologies:
- Support Mobile
More:
We offer a range of benefits including 21 days holiday increasing with service, an extra day off for your birthday, a buy holiday scheme, an Employee Assistance Programme, free onsite parking, enhanced company sick pay, discounted retail vouchers, reduced gym membership, an annual salary review, a mobile benefit, employee referral bonus, and an onsite canteen offering free croissants and freshly made soup.
We are proud to be an equal opportunities employer and welcome applications from all parts of the community. We are committed to supporting applicants with disabilities and will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Service Assurance Agent employer: Sivara GmbH
As a Service Assurance Agent in Dummer, Basingstoke, you will join a dynamic team that values a positive can-do attitude and exceptional customer service. Our supportive work culture fosters collaboration and innovation, offering numerous employee growth opportunities alongside a comprehensive benefits package, including enhanced sick pay, additional holiday perks, and an onsite canteen. We are dedicated to creating an inclusive environment where every team member can thrive and contribute to our mission of delivering outstanding service.
