At a Glance
- Tasks: Design and develop AI-powered helpdesk applications for enterprise users.
- Company: Join a forward-thinking tech company in Sheffield with a focus on innovation.
- Benefits: Competitive salary, hands-on experience, and the chance to work with cutting-edge AI technologies.
- Other info: Work onsite 3 days a week with excellent career growth opportunities.
- Why this job: Make a real impact by automating IT helpdesk tasks and enhancing user experiences.
- Qualifications: Strong full-stack engineering skills and experience with Python, Node.js, or Java.
The predicted salary is between 125000 - 125000 £ per year.
Salary: £125,000 - 125,000 per year
Requirements
- Strong full-stack engineering experience using modern frontend and backend frameworks.
- Commercial experience with one or more of the following: Python, Node.js, or Java.
- Proven experience building REST APIs, workflow services, and production-grade web applications.
- Working knowledge of LLM APIs, prompt engineering, and AI agent/tool-calling patterns.
- Experience with authentication and authorisation, including role-based access control (RBAC).
- Experience with logging, monitoring, and secure coding practices.
- Preferred experience integrating with platforms such as ServiceNow, Jira, Zendesk, Microsoft Teams, Slack, and telephony/chat systems.
- Preferred experience building internal enterprise support or helpdesk tooling.
- Availability to work onsite in Sheffield 3 days per week.
- BPSS eligibility for this engagement.
Responsibilities
- Design and develop user-facing applications for employees, support agents, and administrators.
- Build and maintain frontend, backend, and API layers supporting chat interfaces, ticket submission, status tracking, and escalation workflows.
- Develop LLM and agent workflows to automate repetitive IT helpdesk tasks such as password resets, account unlocks, software access requests, and knowledge-based troubleshooting.
- Integrate with enterprise platforms including ticketing, identity, collaboration, and ITSM systems.
- Implement prompt orchestration, guardrails, fallback logic, and human handoff mechanisms.
- Own feature delivery from solution design through deployment and production release.
- Work across the full product lifecycle to deliver scalable and secure AI-enabled support solutions for enterprise users.
Technologies
- AI
- API
- Backend
- Frontend
- Support
- ITSM
- JIRA
- Java
- LLM
- Python
- REST
- RBAC
- ServiceNow
- Slack
- Web
- Zendesk
- NodeJS
- Fullstack
This is a contract role based in Sheffield, with 3 days onsite per week as mandatory at Grosvenor House, 1 Wellington St, Sheffield City Centre, Sheffield S1 4NB. The engagement runs until 30/11/2026 and is inside IR35. We offer the opportunity to work across the full product lifecycle, delivering scalable, secure AI-enabled support solutions that combine web applications, backend services, agent orchestration, and enterprise workflow automation.
Senior Full-Stack AI Engineer employer: Sivara GmbH
Join a forward-thinking company that values innovation and collaboration, where as a Senior Full-Stack AI Engineer, you will have the opportunity to work on cutting-edge AI-powered solutions in a supportive and dynamic environment. With a strong emphasis on employee growth, we offer continuous learning opportunities and a culture that encourages creativity and teamwork, all while enjoying the vibrant atmosphere of Sheffield. Our commitment to work-life balance is reflected in our flexible onsite requirements, ensuring you can thrive both personally and professionally.
