At a Glance
- Tasks: Resolve complex technical issues and support users across various platforms.
- Company: High-performing tech team in Solihull with a collaborative culture.
- Benefits: Competitive salary, 25 days leave, strong healthcare package, and career progression.
- Other info: Opportunity for technical development and mentoring junior engineers.
- Why this job: Make a real impact while working with cutting-edge technologies in a hybrid role.
- Qualifications: Experience in 3rd Line Support, Windows environments, and cloud technologies.
The predicted salary is between 37000 - 37500 £ per year.
Salary: £37,000 - 37,500 per year
Requirements:
- Proven background in a Senior or 3rd Line Support role, ideally within an MSP
- Strong experience with Windows desktop and server environments
- Hands-on experience with Microsoft 365, including Exchange Online, Intune, and Entra ID or Azure AD
- Experience with Active Directory, Group Policy, and core infrastructure services
- Solid networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, and VPNs
- Experience with firewalls, switches, and general networking devices
- Experience with virtualisation platforms such as VMware or Hyper-V
- Experience with Microsoft Azure, including Azure Virtual Desktop
- Experience with Citrix environments
- Exposure to security tools or security-focused troubleshooting is desirable
- Scripting, automation, or Infrastructure as Code experience is desirable
- Experience mentoring or supporting junior engineers is desirable
Responsibilities:
- Act as the technical escalation point for 1st and 2nd Line teams
- Own and resolve complex incidents and problems through to completion
- Perform in-depth troubleshooting across infrastructure, cloud, and EUC environments
- Conduct root cause analysis and implement permanent fixes
- Support users via tickets, phone, email, and remote sessions
- Manage and prioritise workload in line with SLAs
- Monitor and respond to alerts from RMM tools
- Maintain clear and accurate documentation and knowledge articles
- Identify trends and drive service improvements
- Support internal initiatives to improve tools, processes, and standards
- Communicate technical detail in clear, business-friendly language
Technologies:
- Active Directory
- Azure
- Citrix
- Cloud
- Hyper-V Support
- Microsoft 365
- Security
- TCP/IP
- VMware
- Windows Office 365
We are a high-performing technical team based in Solihull, and this is a hybrid role with three days onsite. This is a true 3rd line position where we focus on deep technical investigation, root cause analysis, and long-term solutions across modern on-prem, virtualised, and cloud environments. We offer 25 days annual leave increasing to 28 with service, a strong healthcare and wellbeing package including private medical cover, discounted health plans, and virtual GP access, as well as employee assistance and wellbeing support. We provide real opportunities for career progression and technical development within a collaborative environment where you can make a genuine impact.
Senior 3rd Line Support Engineer employer: Sivara GmbH
Join our high-performing technical team in Solihull as a Senior 3rd Line Support Engineer, where you will thrive in a collaborative environment that prioritises employee growth and wellbeing. With a strong focus on career progression, we offer an attractive benefits package including 25 days of annual leave, private medical cover, and access to virtual GP services, ensuring you have the support needed to excel in your role. Embrace the opportunity to make a meaningful impact while working with cutting-edge technologies in a hybrid work setting.
StudySmarter Expert Advice🤫
We think this is how you could land Senior 3rd Line Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sivara GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sivara GmbH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sivara GmbH!
✨Direct Apply to Sivara GmbH
Let's not forget to apply directly through the Sivara GmbH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior 3rd Line Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sivara GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sivara GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
