Security Manager

This role is based at Drake Circus Shopping & Leisure Centre in Plymouth (PL1), working Monday to Friday with occasional weekend work. Salary up to £50,000 per annum for a 40-hour week.

Requirements:

• SIA Door Supervisor Licence.
• Proven experience in a security management or leadership role.
• Strong understanding of risk management, public safety, and security operations.
• Knowledge of Counter Terrorism principles and Martyns Law / Protect Duty.
• Excellent leadership, communication, and stakeholder engagement skills.
• Strong analytical and problem-solving ability.
• Flexibility to work outside normal hours where needed, including occasional weekends.
• Ability to respond to incidents and emergencies as needed.
• Commitment to continuous professional development.
• Preferred: SIA CCTV Licence.
• Preferred: Formal qualification in Security Management, Risk, or Counter Terrorism.
• Preferred: Experience managing security within a retail, leisure, or public space environment.

Responsibilities:

• Provide strategic leadership and direction for all security and public safety operations.
• Develop and implement a site-wide security strategy aligned with organisational goals and legal requirements.
• Promote a proactive, risk-based security culture focused on prevention and deterrence.
• Lead the implementation and ongoing compliance with Martyns Law / Protect Duty.
• Maintain Terrorism Risk Assessments and Vulnerability Assessments.
• Develop, implement, and regularly review Counter Terrorism Action Plans and emergency procedures.
• Ensure stakeholders, tenants, and contractors understand and meet their responsibilities under Protect Duty.
• Maintain full documentation and evidence of compliance for audit and regulatory purposes.
• Embed a strong public vigilance culture such as See it, Say it, Sorted.
• Analyse incident data, trends, and intelligence to inform decisions and resource deployment.
• Produce regular security and risk reports with actionable insights and recommendations.
• Continuously review and improve security measures based on evolving threats and vulnerabilities.
• Ensure lessons learned from incidents and exercises are embedded into operational practice.
• Build and maintain strong partnerships with Counter Terrorism Policing, local authorities, emergency services, and community stakeholders.
• Chair and lead a Security & Resilience Working Group involving occupiers and site partners.
• Represent the site at external security forums and networking events.
• Influence stakeholders to support investment and compliance with security initiatives.
• Oversee the delivery of daily security operations in line with policies, procedures, and best practice.
• Ensure appropriate resource planning and deployment based on risk and business needs.
• Maintain operational readiness and a robust response capability at all times.
• Ensure effective communication with clients and provide timely updates on security matters.
• Ensure all contractual and regulatory requirements are consistently met.
• Conduct regular audits and compliance checks across all security functions.
• Maintain accurate and auditable records, including policies, procedures, and incident logs.
• Ensure Assignment Instructions and procedures are current, relevant, and effectively communicated.
• Create and deliver monthly and quarterly service reviews to customers.
• Lead, manage, and develop the security team, promoting a high-performance culture.
• Develop and maintain a site-wide training and competency framework aligned to Martyns Law requirements.
• Ensure relevant counter-terrorism awareness training is delivered to staff where appropriate.
• Conduct performance management, coaching, and development planning.
• Promote staff welfare, engagement, and professional standards.
• Oversee and coordinate the response to security incidents, ensuring effective management and resolution.
• Lead or support investigations into incidents including theft, damage, and security breaches.
• Ensure robust reporting processes and post-incident reviews are completed.

Technologies: Embedded Support Security

Benefits: We offer a health care plan, Perk Box discounts and offers, cycle to work scheme, tailored site uniform, first-class training, career development opportunities, long service and employee recognition awards, and much more. We are proud to be an equal opportunity employer and value diversity across our workforce.