At a Glance
- Tasks: Provide top-notch IT support and troubleshoot a variety of tech issues.
- Company: Join a dynamic IT team supporting multiple businesses across the UK and Ireland.
- Benefits: Competitive salary, ongoing training, and opportunities for Microsoft certification.
- Other info: Hands-on environment with a focus on professional growth and teamwork.
- Why this job: Be part of a creative team transforming businesses through innovative tech solutions.
- Qualifications: 2+ years in IT support with strong technical and communication skills.
The predicted salary is between 30000 - 55000 £ per year.
Salary: £30,000 - 55,000 per year
Requirements
- At least 2 years of experience in IT support, service desk, infrastructure support, systems administration, or a similar technical role.
- Strong technical aptitude and the ability to understand how systems, users, infrastructure, and business processes connect.
- Good diagnostic and analytical ability, with a structured approach to identifying causes rather than only treating symptoms.
- Sound judgement when assessing priority, urgency, business impact, risk, and the most appropriate way forward.
- Ability to make progress independently when dealing with unfamiliar issues, incomplete information, or technical uncertainty.
- Working knowledge of Microsoft desktop environments, Microsoft 365, identity and access management, networking fundamentals, and common business IT systems.
- Strong written and verbal communication skills, with the ability to explain technical information clearly to both technical and non-technical users.
- Good organisational ability, attention to detail, accountability for own work, and the discipline to follow through on tasks properly.
- A professional, calm, team-minded, and customer-focused approach, especially when dealing with pressure, interruptions, or frustrated users.
Desirable: exposure to ERP, CRM, reporting systems, PowerShell, endpoint management, VoIP, Hyper‑V, Linux, ITSM tools, or Microsoft certification.
Responsibilities
- Provide responsive, professional IT support to colleagues and, where required, external customers.
- Provide 1st and 2nd-line IT support to users across hardware, software, networks, Microsoft 365, business systems, and user accounts.
- Proactively monitor, triage, prioritise, and take ownership of service desk tickets and IT tasks, ensuring timely progress and resolution in line with business impact, urgency, and service expectations.
- Communicate clearly with users, keeping them informed of progress, delays, workarounds, resolutions, and next steps.
- Support the administration of Microsoft 365, Entra ID, Active Directory, Teams, SharePoint, OneDrive, Exchange Online, endpoint devices, security groups, permissions, and user access.
- Assist with infrastructure support, maintenance, and troubleshooting, including network and telecoms, servers, virtual environments, desktops, laptops, mobile devices, printers, peripherals, storage, backups, and other IT equipment.
- Support core business systems, including ERP, CRM, reporting, logistics, stock, order processing, and accounting-related systems.
- Maintain accurate IT asset records, including hardware, software, licences, peripherals, user equipment, and access rights.
- Liaise with suppliers, service providers, and internal stakeholders to progress incidents, service requests, changes, and technical issues.
- Create and maintain documentation, knowledge base articles, procedures, checklists, asset records, and support notes where gaps or improvements are identified.
- Identify recurring issues, operational risks, inefficiencies, and opportunities for permanent fixes or service improvements.
- Assist with IT projects, system changes, device deployments, upgrades, maintenance tasks, and internal IT process improvements.
Technologies
- Active Directory
- Azure
- CRM
- ERP
- Hardware
- Hyper-V
- Support
- ITSM
- LAN
- Linux
- Microsoft 365
- Mobile
- Network
- PowerShell
- SAP
- Security
- SharePoint
- Windows
- Office 365
- Cloud
- TCP/IP
- VPN
More
We are a small, hands-on IT team supporting around 200 users across 6 businesses, 14 UK locations, and our Ireland operation. Our environment is broad and practical, covering Windows desktop and server environments, Linux, Hyper-V clustered hosts, Microsoft 365, Entra ID, Azure services, Active Directory, ERP, CRM, SAP BusinessObjects / Crystal Reports Server, LAN/WAN/Wi-Fi networking, firewalls, VoIP/SIP telecoms, endpoint management, IT asset management, service desk, and ITSM processes. We value helpfulness, common sense, quality, and getting things done properly, and we support ongoing development where relevant to the role and business needs, including Microsoft certification, technical training, systems knowledge, and specialist areas. We are makers, gamers, crafters, creators and engineers, inspired by transforming our clients' businesses through experience and design, and we take pride in designing better customer experiences and solving business problems with creativity and care.
IT Technician in Rothley employer: Sivara GmbH
As an IT Technician at our company, you will join a dynamic and supportive team dedicated to delivering exceptional IT support across multiple locations. We foster a collaborative work culture that values creativity and problem-solving, offering ample opportunities for professional growth through training and certification programmes. With a focus on employee well-being and a commitment to innovation, we provide a rewarding environment where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician in Rothley
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sivara GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sivara GmbH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sivara GmbH!
✨Direct Apply to Sivara GmbH
Let's not forget to apply directly through the Sivara GmbH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Technician in Rothley
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sivara GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sivara GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
