At a Glance
- Tasks: Help customers resolve IT issues and provide exceptional support.
- Company: Join a friendly, award-winning tech company with a positive culture.
- Benefits: Enjoy competitive salary, hybrid working, and generous leave policies.
- Other info: Opportunities for progression and a fun work environment with perks.
- Why this job: Kickstart your IT career with ongoing training and real impact.
- Qualifications: Enthusiasm for IT and strong problem-solving skills required.
The predicted salary is between 24000 - 24000 £ per year.
Salary: £24,000 - £24,000 per year
Requirements
To succeed in this role, you will need a strong enthusiasm for IT and a willingness to develop skills in troubleshooting and problem‑solving. We value your ability to deliver exceptional customer service. This role is subject to a clear standard DBS check being received.
Responsibilities
In this role, you will take calls from customers and help to resolve their IT issues, acting as the first point of contact for our customers. You will resolve incidents using your initiative, knowledge, and problem‑solving skills, employing remote support tools to address and fix issues. Additionally, you will keep customers updated throughout the incident life cycle.
Technologies Support
We are offering a fantastic career opportunity for someone wanting to start a career in IT Support. We provide ongoing training and support, a company profit share (with the first £3,600 being tax‑free), 22 days of annual leave plus bank holidays (increasing with length of service), a birthday as additional paid leave, and additional paid leave dependent on company performance. Other benefits include a company sick pay policy, a pension scheme, private medical insurance including dental coverage, free parking, hybrid working, and opportunities for progression. Enjoy fresh fruit, the occasional pizza, and a posh coffee machine!
At Trusted Technology Partnership, we have been a specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services include support‑desk, on‑site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage our colleagues to progress into other teams and departments. Join our friendly company with a great team and positive company culture as we offer hybrid working at home and in our purpose‑built office. As an Employee Ownership Trust and a growing company, we were recently honoured with the South Coast Tech Awards, Leadership Team of the Year 2023.
IT Support Technician in Ringwood employer: Sivara GmbH
At Trusted Technology Partnership, we pride ourselves on being an excellent employer, offering a supportive and dynamic work environment for our IT Support Technicians. With ongoing training, a generous benefits package including profit sharing, private medical insurance, and opportunities for career progression, we foster a culture of growth and collaboration. Our hybrid working model and commitment to employee well-being, alongside our recent recognition at the South Coast Tech Awards, make us a fantastic place to launch your IT career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Ringwood
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like Sivara GmbH!
✨Tap Into Online Communities
Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
✨Use University Resources
If you're still at uni, don't forget your career services! They often have exclusive job fairs or internship programmes tailored for students in IT consulting. We should definitely take advantage of these opportunities before graduation—it's a great way to get a foot in the door with companies like Sivara GmbH.
✨Showcase Your Skills with Projects
Start building a portfolio of relevant projects or case studies, even if they’re just personal or academic. Showcasing our skills in a tangible way can really impress potential employers. When we apply, let's make sure to highlight these projects in our applications to make us stand out in the crowd!
We think you need these skills to ace IT Support Technician in Ringwood
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at Sivara GmbH and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at Sivara GmbH
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at Sivara GmbH.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like Sivara GmbH will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
