At a Glance
- Tasks: Provide first-line technical support and troubleshoot customer issues in a dynamic fintech environment.
- Company: Join a leading UK fintech software company with a vibrant culture.
- Benefits: Earn up to £30k, enjoy great benefits, and access training opportunities.
- Other info: Work in a supportive team with excellent career growth potential.
- Why this job: Make a real impact by helping customers solve tech problems and enhancing their experience.
- Qualifications: Customer service experience and a passion for technology are essential.
The predicted salary is between 28000 - 30000 £ per year.
Salary: £28,000 - 30,000 per year
Requirements:
- Previous experience in customer service or a customer-facing role.
- A strong interest in technology, software systems, and problem-solving.
- Ability to learn new tools, platforms, and technical concepts quickly.
- Good communication skills, with the ability to explain technical issues in a clear and simple way.
- Strong attention to detail and organisational skills.
- Ability to manage time effectively and prioritise tasks in a busy environment.
- Basic experience with Windows operating systems and Microsoft 365.
- A proactive and positive attitude, with a willingness to learn and develop.
- Ability to work both independently and as part of a team.
- Exposure to technical concepts such as APIs, logs, or basic scripting (e.g. JSON, JavaScript, SQL) is desirable.
- Awareness of payment processing concepts (authorisation, clearing, settlement) is desirable.
- Interest in fintech or payment systems is desirable.
- Experience supporting software or technical products in any capacity is desirable.
Responsibilities:
- Provide first-line technical support to customers, troubleshooting issues related to gateway configuration, transactions, and integrations.
- Escalate complex technical issues appropriately while maintaining ownership with customers.
- Assist in identifying process inefficiencies or recurring issues.
- Follow security and compliance policies to ensure safe handling of customer and cardholder data.
- Handle day-to-day support requests, including product configuration, transaction queries, reconciliation, and customer support issues.
- Manage customer onboarding for software solutions.
- Support the creation and maintenance of reports using Microsoft Excel and internal tools.
- Perform daily operational tasks related to payment processing.
- Maintain clear and accurate records of processing activities and support documentation.
- Support customer onboarding and testing activities, learning how to validate transactions using technical specifications and APIs.
We are Stratospherec, proud to recruit for a new Technical Support / Help Desk role within a top UK Fintech Software company. This position is based in our amazing Whiteley offices, paying a basic salary of up to £30k, along with an excellent benefits scheme. Our client has experienced significant growth across their UK and European customer base, leading to an expansion of their Technical Support team. In this role, you will support our software solutions by helping customers resolve technical issues and ensuring smooth day-to-day operations, with ample opportunities for training and career progression.
Technical Support / Help Desk in Rawmarsh employer: Sivara GmbH
Stratospherec is an exceptional employer, offering a vibrant work culture in the heart of Whiteley, where innovation meets collaboration. With a competitive salary and a comprehensive benefits scheme, employees are encouraged to grow through continuous training and career advancement opportunities, making it an ideal place for those passionate about technology and customer service in the fintech sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support / Help Desk in Rawmarsh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sivara GmbH. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sivara GmbH before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support / Help Desk in Rawmarsh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sivara GmbH:Your cover letter is your chance to shine! Tell us why you want to work at Sivara GmbH specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sivara GmbH!
How to prepare for a job interview at Sivara GmbH
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
