At a Glance
- Tasks: Provide hands-on IT support and troubleshoot diverse tech issues.
- Company: Dynamic IT team based in Preston with a collaborative spirit.
- Benefits: Competitive salary, professional growth, and a vibrant work culture.
- Other info: Great opportunity to expand your knowledge in infrastructure and cybersecurity.
- Why this job: Join us to enhance your skills in a fast-paced tech environment.
- Qualifications: Experience with Microsoft 365, networking, and strong customer service skills.
The predicted salary is between 40000 - 70000 £ per year.
Salary: £40,000 - 70,000 per year
Requirements
- Experienced and proactive IT Support Engineer with hands-on experience in a structured IT support environment.
- Strong Microsoft 365 and Entra ID administration experience.
- Knowledge of Intune MDM and Conditional Access fundamentals.
- Experience with Active Directory, Group Policy, DNS, and DHCP.
- Strong networking fundamentals, including VPNs, VLANs, TCP/IP, and Wi-Fi.
- Knowledge of endpoint security, antivirus management, and EDR concepts.
- Excellent troubleshooting and customer service skills.
- Valued experience with ITIL Foundation, Microsoft certifications, VMware, and exposure to cybersecurity, SIEM, and MDR solutions.
Responsibilities
- Provide end-user support via phone, email, portal, and ITSM ticketing systems.
- Manage Joiners, Movers, and Leavers processes.
- Support and administer Microsoft 365, Entra ID, Exchange Online, and Intune.
- Manage Active Directory, Group Policy, DNS, and DHCP.
- Troubleshoot networking issues, including VPNs, VLANs, and Wi-Fi.
- Monitor and support servers, storage, backups, and virtual environments.
- Assist with patching, vulnerability remediation, endpoint security, MDR, and SIEM solutions.
- Support ITIL service desk processes, change management, and major incident management.
Technologies
- Active Directory
- Cloud
- Support
- ITIL
- ITSM
- Microsoft 365
- Security
- TCP/IP
- VMware
- Office 365
- Aruba
- MySQL
- SQL
- Ubuntu
- VPN
- Veeam
- Windows
We are a dynamic IT team based in Preston, offering an excellent opportunity for a motivated IT professional to broaden their experience across infrastructure, cloud services, networking, and security. This is a hands-on role supporting users, infrastructure, cybersecurity, and day-to-day IT operations across a diverse technology environment.
IT Support Engineer - Preston employer: Sivara GmbH
Join our dynamic IT team in Preston, where we foster a collaborative and innovative work culture that prioritises employee growth and development. With competitive salaries and a commitment to continuous learning, we offer unique opportunities to enhance your skills in a diverse technology environment, making us an excellent employer for those seeking meaningful and rewarding careers in IT support.
