At a Glance
- Tasks: Provide operational support for our platform, ensuring stability and performance.
- Company: Join a dynamic team focused on innovative platform solutions.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Be the go-to person for platform issues and make a real impact.
- Qualifications: Experience in technical support, strong SQL skills, and excellent problem-solving abilities.
The predicted salary is between 45000 - 50000 £ per year.
Salary: £45,000 - 50,000 per year
Requirements
- Previous experience in a Platform Support Analyst, Application Support Analyst, Technical Support or similar operational support role.
- Strong troubleshooting and incident management skills.
- Experience working with cross-functional teams and external technical partners.
- Strong SQL skills, including querying, data extraction and manipulation.
- Experience using Power BI for reporting and dashboard creation.
- Experience with data import/export tools and processes.
- Good understanding of data structures, validation and reconciliation processes.
- Ability to prioritise workload and manage multiple tasks in a fast-paced environment.
- Strong communication and stakeholder management skills.
- Excellent attention to detail and problem-solving capability.
- Experience supporting SaaS or enterprise platforms is desirable.
- Familiarity with ticketing and service management tools is desirable.
- Exposure to ETL processes or data integration tools is desirable.
- Understanding of ITIL or service management best practices is desirable.
- Experience working within regulated or operationally critical environments is desirable.
Responsibilities
- Provide day-to-day operational support for our platform, ensuring high levels of availability, stability and performance.
- Act as the primary contact for platform-related issues, investigating, troubleshooting and coordinating resolution activities.
- Liaise with Client Services, Operations and third-party engineering teams to ensure incidents and requests are managed effectively through to resolution.
- Monitor platform health, identify recurring issues and contribute to continuous service improvement initiatives.
- Support release activities, maintenance tasks and operational change processes where required.
- Perform ad hoc data imports and exports to support operational and client requirements.
- Extract, manipulate and validate data from multiple sources to support reporting, analysis and business processes.
- Develop and maintain reports and dashboards using Power BI.
- Write and optimise SQL queries for data extraction, analysis and troubleshooting activities.
- Ensure data integrity, accuracy and compliance with our internal processes and standards.
- Maintain accurate documentation of support procedures, known issues and technical processes.
Technologies
- ETL
- Support
- ITIL
- Power BI
- SQL
We are seeking a proactive and technically capable Platform Support Analyst to join our team and play a key role in the day-to-day support, stability and continuous operation of our platform environment. In this role, you will act as the first point of contact for platform-related incidents, service requests and operational issues, working closely with Client Services, Operations and external engineering partners. You will support both operational delivery and wider business requirements through strong technical troubleshooting, data management and reporting expertise.
Platform Support Analyst employer: Sivara GmbH
Join a dynamic and innovative team as a Platform Support Analyst, where you will thrive in a collaborative work culture that values continuous improvement and employee growth. With competitive salaries and opportunities for professional development, our company is dedicated to fostering a supportive environment that encourages creativity and problem-solving. Located in a vibrant area, we offer unique advantages such as flexible working arrangements and access to cutting-edge technologies, making us an excellent employer for those seeking meaningful and rewarding careers.
