At a Glance
- Tasks: Lead user research to shape national NHS services and improve user experiences.
- Company: Join a dynamic team supporting the NHS with impactful user research.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Work in a collaborative environment with a focus on user-centred design principles.
- Why this job: Make a real difference in healthcare by understanding user needs and influencing service design.
- Qualifications: Experience in user research within the NHS and strong stakeholder engagement skills.
The predicted salary is between 68205 - 80000 £ per year.
Salary: £? - ? per year
Requirements:
- Proven experience as a User Researcher within the NHS
- Experience delivering research within national or large-scale NHS services
- Strong discovery phase experience within digital or transformation programmes
- Experience working in complex stakeholder environments
- Ability to translate research findings into clear, practical recommendations
- Experience working within multidisciplinary agile teams
- Experience working within NHS England or other national bodies
- Familiarity with GDS service standards and user‑centred design principles
- Experience researching services used by both clinical and non‑clinical users
- Understanding of accessibility and inclusive design principles
Responsibilities:
- Lead end‑to‑end user research activities throughout discovery
- Design research plans aligned to programme objectives
- Conduct qualitative research including interviews, usability testing, and contextual enquiry
- Engage a broad range of users including clinical, operational, and administrative stakeholders
- Synthesise findings into clear insights, themes, and actionable recommendations
- Produce artefacts such as research reports, personas, journey maps, and service blueprints
- Work closely with Product Managers, Designers, and Business Analysts to shape future state design
- Present findings confidently to senior stakeholders and governance forums
We are supporting a national NHS service and are looking for an experienced User Researcher with strong NHS experience. This role will play a key part in shaping a national service by leading user‑centred research across a complex healthcare landscape. You will work closely with product, delivery, and business analysis teams to ensure the service is grounded in real user needs and aligned to NHS standards. The role is inside IR35, based in London with on‑site attendance twice per month, and has a duration of March 2027.
User Researcher in Orsett employer: Sivara GmbH
As a User Researcher within the NHS, you will join a dynamic and supportive work culture that prioritises collaboration and innovation. Our commitment to employee growth is evident through continuous professional development opportunities and the chance to make a meaningful impact on national healthcare services. Located in London, this role offers the unique advantage of working at the forefront of user-centred design in a complex healthcare environment, ensuring your contributions directly enhance patient care and service delivery.
