At a Glance
- Tasks: Lead technical support for complex IT issues and mentor fellow engineers.
- Company: Dynamic IT company with a focus on innovation and employee growth.
- Benefits: Private healthcare, 33 days holiday, training, and gym discounts.
- Other info: Join a modern office in Ormskirk with great career development opportunities.
- Why this job: Be the go-to expert in a supportive environment while making a real impact.
- Qualifications: 5+ years in IT support with strong troubleshooting and mentoring skills.
The predicted salary is between 45000 - 55000 £ per year.
Salary: £45,000 - 55,000 per year
Requirements
- 5+ years of experience in IT support roles.
- Broad technical experience across Windows Server, Microsoft 365, networking (DNS, DHCP, routing), firewalls, cloud technologies, and backup solutions.
- Experience with RMM and PSA tools.
- Strong diagnostic, troubleshooting, and decision‑making skills.
- A calm, structured approach to problem‑solving with strong attention to detail.
- Ability to mentor others and contribute to improving the overall service function.
- Relevant industry certifications such as Microsoft, Cisco, or CompTIA are desirable.
- Ability to commute to our Ormskirk office or relocate before starting.
Responsibilities
- Act as the highest escalation point for technical incidents and service requests.
- Troubleshoot and resolve complex issues across infrastructure, networks, cloud, servers, firewalls, and endpoint management.
- Perform root cause analysis for recurring or critical issues and implement permanent fixes.
- Handle advanced onboarding, migrations, and client infrastructure projects where required.
- Support, guide, and mentor engineers on complex issues and personal development.
- Lead difficult or high‑priority client cases while maintaining calm under pressure.
- Assist with creating and maintaining internal knowledge base content and documentation.
- Liaise with vendors and suppliers for support escalations and service issues.
- Communicate clearly with clients, especially around complex technical issues, to ensure confidence and understanding.
- Support our Account Management team with technical insight when reviewing client environments.
- Deliver technical tasks within client projects, including configuration, migration, implementation, and testing.
- Work on Microsoft 365, networking, server, and endpoint projects.
Technologies
- Cloud
- Cisco Support
- Microsoft 365
- Windows
- Office 365
- DevOps
- REST
We offer private healthcare, 33 days of holiday including bank holidays and your birthday off, professional development plans, 8 hours of training per month, funded qualifications, employee recognition, company events, discounted gym membership, Perkbox rewards, mental health support, pension contributions, free onsite parking, and a large modern office with breakout space. The role is based in person at our Ormskirk location.
3rd Line IT Engineer in Ormskirk employer: Sivara GmbH
Join a dynamic team as a 3rd Line IT Engineer in Ormskirk, where we prioritise employee well-being and professional growth. With a comprehensive benefits package including private healthcare, generous holiday allowance, and ongoing training opportunities, we foster a supportive work culture that values collaboration and innovation. Our modern office environment and commitment to mental health support make us an exceptional employer for those seeking a rewarding career in IT.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line IT Engineer in Ormskirk
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sivara GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sivara GmbH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sivara GmbH!
✨Direct Apply to Sivara GmbH
Let's not forget to apply directly through the Sivara GmbH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line IT Engineer in Ormskirk
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sivara GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sivara GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
