At a Glance
- Tasks: Support users with mobile and desktop apps, providing training and troubleshooting.
- Company: Join a leading infrastructure services company focused on safeguarding water supply.
- Benefits: Enjoy 25 days annual leave, pension scheme, retail discounts, and more.
- Other info: 12-month fixed-term contract with excellent career development opportunities.
- Why this job: Make a real difference while gaining hands-on experience in tech support.
- Qualifications: Confident with basic troubleshooting and Microsoft Office; driving licence required.
The predicted salary is between 30000 - 30000 £ per year.
Salary: £30,000 - 30,000 per year
Requirements
- Confident supporting users with mobile and desktop applications.
- Ability to guide non-technical users through app installation and day-to-day usage.
- Basic troubleshooting skills for common device and application issues.
- Good general computer literacy and experience using standard business software.
- Ability to travel to operational sites and provide face-to-face user support.
- Experience providing user training or onboarding support is desirable.
- Ability to identify issues that require escalation to the IT Helpdesk.
- Experience using all Microsoft packages is required.
- A valid UK driving licence is required.
Responsibilities
- Support the smooth and efficient operation of company-issued devices and applications used by field operatives.
- Manage and support the full device and app ecosystem, including onboarding and offboarding employees.
- Ensure compliance with all relevant policies and procedures.
- Provide technical support to end users.
- Manage the lifecycle of all company-issued devices, including iPads and tablets.
- Spend around 60% of the role in the field across the West and North.
- Monitor and troubleshoot device and application performance issues.
- Proactively identify and implement improvements to device and app functionality and user experience.
- Provide training to field operatives on the use of company-issued devices and applications.
- Act as the primary point of contact for technical inquiries related to devices and applications.
- Maintain an accurate and up-to-date inventory of all company-issued devices.
- Reconcile device inventory with Welsh Water records.
- Track and report on device damage and associated costs.
Technologies
- Support Mobile Network
- Office 365
This is a 12-month fixed-term contract. We offer a wide range of benefits, including a contributory pension scheme, online GP service, employee assistance programme, retail discounts, life assurance, cycle to work, salary finance and give as you earn schemes, enhanced family leave, reward and recognition, and a recommend a friend scheme. This role also includes 25 days annual leave plus bank holidays and a discretionary bonus scheme. We are committed to being an employer of choice, creating an inclusive environment where everyone belongs, and supporting people at every stage of their career with training, development, and recognised programmes.
Operations Support FTC employer: Sivara GmbH
Join a forward-thinking organisation dedicated to safeguarding essential infrastructure services, where you will play a vital role in supporting our field operatives with cutting-edge technology. We pride ourselves on fostering an inclusive work culture that prioritises employee growth through comprehensive training and development opportunities, alongside a generous benefits package including 25 days annual leave, a contributory pension scheme, and various employee assistance programmes. With a commitment to innovation and excellence, this is an excellent opportunity for those seeking meaningful and rewarding employment in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support FTC
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Sivara GmbH.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Sivara GmbH. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Operations Support FTC
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Sivara GmbH.
How to prepare for a job interview at Sivara GmbH
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Sivara GmbH's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Sivara GmbH offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
