At a Glance
- Tasks: Provide top-notch IT support and resolve tech issues for high-end clients.
- Company: Join a leading smart home and luxury cinema showroom team.
- Benefits: Competitive salary, industry-leading training, on-site parking, and staff discounts.
- Other info: Work in a dynamic environment with a fun showroom featuring cinema rooms and simulators.
- Why this job: Kickstart your tech career with hands-on experience and clear progression opportunities.
- Qualifications: Experience in IT support and strong organisational skills required.
The predicted salary is between 28000 - 34000 £ per year.
Salary: £28,000 - 34,000 per year
Requirements
- Experience in IT support, technical support, service desk or helpdesk in first and/or second line support
- Solid networking fundamentals, including switching, VLANs, Wi‑Fi and IP basics
- UniFi or Ubiquiti experience is a strong plus
- Control4, Lutron or AV experience is desirable but not essential, as we will provide training
- A calm, genuinely helpful manner with clients
- Strong organisational skills and the ability to own a busy ticket queue without dropping tasks
Responsibilities
- Act as the first point of contact for support via phone, email and ticketing systems
- Log, triage and own tickets through to resolution
- Resolve everyday issues remotely, including connectivity drops, reboots, access issues and account issues
- Escalate issues quickly and clearly when needed
- Carry out deeper remote diagnostics across networks, AV and control systems
- Work in the UniFi controller, including VLANs, switching, access points and Wi‑Fi troubleshooting
- Use remote management tools to diagnose systems from the desk
- Perform remote diagnostics and recovery on Control4 systems, with full training provided
- Provide clean handovers to engineers when a site visit is unavoidable
- Stage and pre‑configure network kit, controllers and AV components before they go to site
- Support engineers with rack and panel preparation and basic programming
Technologies
Support Network
We are the team behind the largest smart home and luxury cinema showroom in the country, based at The Old Substation, Queens Drive, Nottingham. This is a fully office‑based, Monday to Friday, full‑time permanent role supporting high‑end residential clients across networking, AV and smart home control systems. We offer a salary of £26,000 to £34,000 depending on experience, industry‑leading CEDIA training with a clear pathway into Control4, Lutron and AV certification, and genuine progression into senior support, engineering or a service team lead role. Our showroom includes five cinema rooms, a Dolby Atmos flagship cinema, golf and race simulators, and a rooftop bar. We also offer on‑site parking, free parking, company pension and staff discounts, and we read every application and reply personally to every serious candidate.
IT Support in Nottingham employer: Sivara GmbH
Join a dynamic team at the forefront of smart home technology in Nottingham, where we pride ourselves on fostering a supportive and collaborative work culture. With industry-leading training opportunities and a clear pathway for career progression, you will thrive in an environment that values your growth and expertise. Enjoy unique perks such as access to our luxury showroom facilities, including cinema rooms and simulators, alongside competitive benefits like a company pension and staff discounts.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support in Nottingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sivara GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sivara GmbH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sivara GmbH!
✨Direct Apply to Sivara GmbH
Let's not forget to apply directly through the Sivara GmbH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support in Nottingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sivara GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sivara GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
