At a Glance
- Tasks: Support IT infrastructure and users, resolve technical issues, and manage hardware deployment.
- Company: Established organisation operating critical infrastructure across the UK.
- Benefits: £30,000 salary, 30 days holiday, pension scheme, and hybrid working options.
- Other info: Opportunity to work with cutting-edge technologies and grow your career.
- Why this job: Join a friendly team and develop your IT skills in a hands-on environment.
- Qualifications: Relevant IT qualification or experience in IT support roles.
The predicted salary is between 30000 - 30000 £ per year.
Salary: £30,000 - £30,000 per year
Requirements
- Relevant IT qualification or demonstrable experience within an IT support or infrastructure environment
- Typically 1-2 years experience in a technical IT role such as 1st/2nd Line Support, Desktop Support or Junior Systems Administration
- Experience supporting users with varying levels of technical knowledge
- Good understanding of Windows Operating Systems and Microsoft 365 applications
- Experience performing basic Active Directory tasks, including user creation, password resets and group membership management
- Knowledge of basic networking concepts, including DNS, DHCP and IP addressing
- Experience configuring and troubleshooting laptops and desktop devices
- Ability to create and maintain clear documentation and accurate records
- Understanding of Microsoft 365 and Azure cloud services, with a willingness to expand knowledge
- Willingness to learn and support technologies including SharePoint Online, Intune/Endpoint Manager and Group Policy
- Comfortable working with third-party support providers
- Full UK driving licence, with flexibility to travel occasionally to other UK sites including overnight stays when required
- Ability to commute to Garelochhead within approximately 45 minutes to one hour
Responsibilities
- Provide day-to-day support for our IT infrastructure and end users
- Resolve and escalate technical issues in a timely manner
- Monitor systems to ensure security measures remain effective against cyber threats
- Support the administration and maintenance of business systems and IT services
- Manage the ordering, configuration and deployment of end-user hardware
- Liaise with third-party software, hardware and support providers
- Maintain technical documentation, records and recovery procedures
- Support IT projects, including coordinating implementations when required
- Assist with backup management and system recovery planning
- Identify and resolve potential compatibility issues across our IT environment
- Ensure IT policies and change management processes are followed
Technologies
- Active Directory
- Azure Cloud
- Hardware Support
- Microsoft 365
- Security
- SharePoint
- Windows Office 365
We are a well-established organisation operating critical infrastructure across multiple sites throughout the UK. Based at a site close to Faslane in Garelochhead, Helensburgh, you will join a small, friendly IT team focused on delivering reliable, secure and fit-for-purpose technology services that support the wider business. We offer a £30,000 basic salary, 30 days holiday plus bank holidays, the option to buy or sell up to 5 additional days of annual leave, a pension scheme with up to 15% employer contribution, and a hybrid working pattern with Mondays to Thursdays on site and Fridays working from home. This role supports around 300 users across a varied, multi-site organisation and offers the opportunity to develop your infrastructure skills in a hands-on environment.
IT Analyst in Nottingham employer: Sivara GmbH
Join a well-established organisation that prioritises employee growth and a supportive work culture. Located near Faslane in Garelochhead, our small, friendly IT team is dedicated to delivering secure technology services while offering a competitive salary of £30,000, generous holiday allowances, and a hybrid working model. With opportunities to enhance your skills in a hands-on environment, we are committed to fostering a workplace where you can thrive both personally and professionally.
