At a Glance
- Tasks: Diagnose and resolve complex system issues while supporting critical services.
- Company: Dynamic tech company in Norwich with a strong culture and hybrid working.
- Benefits: Competitive salary, holidays, career progression, and employee discounts.
- Other info: Opportunity to mentor junior technicians and drive continuous improvement.
- Why this job: Make a real impact in a 24/7 operational environment using cutting-edge technologies.
- Qualifications: Experience in third-line IT support, strong knowledge of Linux, AWS, and programming skills.
The predicted salary is between 45000 - 50000 £ per year.
Salary: £45,000 - 50,000 per year
Requirements
- Good experience in a third-line IT support or operations role.
- Strong knowledge of Linux, AWS, and modern cloud-based systems.
- Programming experience with JavaScript, Python, React, and Node.
- Confidence working within ITIL frameworks and controls.
- Clear communicator with both technical and non-technical stakeholders.
Responsibilities
- Act as the third-line escalation point for complex system and application issues.
- Diagnose, troubleshoot, and resolve high-impact incidents across cloud and on-prem environments.
- Support 24/7 service delivery, including out-of-hours cover.
- Perform root cause analysis and implement long-term fixes.
- Support new technology deployments and infrastructure improvements.
- Take ownership of mission-critical systems across cloud, on-prem, and front-end platforms.
- Mentor junior technicians and contribute to documentation.
- Help drive continuous improvement across systems and processes.
Technologies
- AWS
- Azure
- Cloud Support
- ITIL
- JavaScript
- Linux
- Python
- React
- Serverless
- Windows
- NodeJS
More
We are offering a permanent Systems Operation Engineer role based in Norwich with hybrid working. The position comes with a salary of £45,000 to £50,000, plus holidays, career progression, a short working week, employee discount benefits, and a strong working culture. You will work in a 24/7 operational environment supporting critical services nationwide, using technologies including AWS, Azure, Linux, Windows, APIs, and serverless platforms, while collaborating closely with internal teams and external suppliers. This is a role with strong technical ownership and real impact.
Systems Operations Engineer in Norwich employer: Sivara GmbH
Join a forward-thinking company in Norwich as a Systems Operations Engineer, where you will enjoy a competitive salary of £45,000 to £50,000, alongside a short working week and generous employee benefits. Our hybrid working model fosters a collaborative and inclusive culture, providing ample opportunities for career progression and personal development while you take ownership of mission-critical systems and drive continuous improvement in a dynamic 24/7 operational environment.
