At a Glance
- Tasks: Lead the IT service desk team and ensure top-notch technical support.
- Company: Progressive organisation based in central Norwich with a vibrant culture.
- Benefits: Up to £55K salary, generous holiday, health scheme, and training opportunities.
- Other info: Enjoy flexi-time, free parking, and a supportive work environment.
- Why this job: Make a real impact by enhancing IT operations and user experience.
- Qualifications: 4+ years in IT management with strong knowledge of systems and cybersecurity.
The predicted salary is between 50000 - 55000 £ per year.
Salary: £50,000 - 55,000 per year
Requirements
- 4+ years of recent, relevant experience in IT management.
- Proven track record of leading and managing IT teams in a service‑led environment.
- Previous experience managing suppliers.
- Strong knowledge of IT systems, networks, and applications.
- Familiarity with cloud computing, cybersecurity, and data management.
- Expertise in change planning.
- Experience with virtualisation of both server and desktop environments using VMware.
- Experience with Windows Server and Windows Desktop operating systems.
- Knowledge of Active Directory and Group Policy.
- Microsoft 365 Exchange knowledge.
- Prefer candidates who can work onsite full time and do not require sponsorship now or in the future.
Responsibilities
- Lead and manage the service desk team to deliver exceptional technical support to internal users.
- Ensure prompt resolution of IT issues and drive continuous improvement in customer experience and operational efficiency.
- Oversee the daily operations of the IT department, ensuring the stability, reliability, and security of our IT infrastructure.
- Manage the existing IT Infrastructure Team.
- Ensure appropriate cybersecurity systems are in place.
- Oversee the maintenance, support, and optimisation of all IT systems, including servers, networks, and applications.
- Ensure our infrastructure is secure and compliant with industry standards.
- Ensure all IT operations comply with relevant laws, regulations, and industry standards.
- Align IT operations with corporate and cluster policies, procedures, service levels, and defined processes.
- Monitor and analyse the performance of IT systems and services.
- Identify areas for improvement and implement changes as needed.
Technologies
- Active Directory
- Cloud
- Support
- Microsoft 365
- Security
- VMware
- Windows
- Office 365
Benefits
We are a progressive organisation based at our headquarters in central Norwich, and this is a permanent, full-time role working onsite. We offer a salary of up to 55K depending on experience, a generous pension, 25 days holiday plus public holidays and up to 3 days long service entitlement, a health scheme, generous life assurance, free use of electric vehicle charge points, cycle to work schemes, fresh fruit daily, regular treats, training courses to further enhance technical skills and learning, and other additional perks. Our working hours are 9am to 5pm with a 45‑minute paid lunch break, and we also offer some flexi‑time to allow a day off in lieu. Our location in Norwich city centre is easily accessible by car, train, or cycle, and we also offer free daily parking or a subsidised work commute.
IT Operations Manager in Norwich employer: Sivara GmbH
Join a progressive organisation as an IT Operations Manager in the heart of Norwich, where you will lead a dedicated service desk team and drive continuous improvement in IT operations. Enjoy a competitive salary, generous benefits including a health scheme and training opportunities, and a supportive work culture that values employee growth and well-being. With easy access to the city centre and flexible working options, this role offers a meaningful opportunity to make a significant impact in a vibrant environment.
