At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot various technical issues.
- Company: Established MSP in central Edinburgh with a supportive team culture.
- Benefits: Salary of £32,000 - £35,000, professional development, and hybrid working after six months.
- Other info: Opportunity for occasional travel to client sites across central Scotland.
- Why this job: Join a dynamic team, solve real tech problems, and grow your skills.
- Qualifications: Experience in 2nd line IT support and strong communication skills required.
The predicted salary is between 32000 - 35000 £ per year.
Salary: £32,000 - 35,000 per year
Requirements
- Commercial experience in a 2nd Line IT Support role.
- Strong Microsoft 365, Windows, and Mac support experience.
- Solid networking and fault-finding skills.
- Excellent communication and documentation skills.
- Full UK driving licence.
- MSP experience is desirable.
- Microsoft, CompTIA, or similar certifications are desirable.
Responsibilities
- Provide 2nd line support across a varied client base.
- Troubleshoot Microsoft 365, Windows, macOS, and networking issues.
- Resolve escalated hardware, software, and connectivity problems.
- Take ownership of tickets through to resolution.
- Maintain accurate technical documentation.
- Deliver excellent customer service.
Technologies
- Hardware Support
- macOS
- Microsoft 365
- Windows
- Office 365
We are a well‑established MSP based in central Edinburgh, looking for a 2nd Line IT Support Engineer to join our growing team on a fully onsite basis. This is a great opportunity to work closely with users, solve technical problems, and develop your skills across a broad range of technologies. The role is predominantly office‑based, with hybrid working available after six months, and we actively support professional development through funded certifications and training. We offer a salary of £32,000 to £35,000 plus a range of benefits, along with the opportunity to gain exposure to varied technologies and occasional travel to client sites across central Scotland only.
2nd Line IT Support Engineer in Newington employer: Sivara GmbH
Join our well-established MSP in the heart of Edinburgh, where we prioritise employee growth and development. With a supportive work culture that encourages professional training and certifications, you'll have the chance to enhance your skills while providing exceptional IT support to a diverse client base. Enjoy a competitive salary, a range of benefits, and the opportunity for hybrid working after six months, all within a vibrant city known for its rich history and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Engineer in Newington
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sivara GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sivara GmbH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sivara GmbH!
✨Direct Apply to Sivara GmbH
Let's not forget to apply directly through the Sivara GmbH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line IT Support Engineer in Newington
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sivara GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sivara GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
