At a Glance
- Tasks: Provide 1st and 2nd Line IT support and troubleshoot various tech issues.
- Company: Join a dynamic organisation with a focus on innovation and growth.
- Benefits: Competitive salary, travel opportunities, and a supportive work environment.
- Other info: Opportunity to work with Microsoft technologies and contribute to exciting projects.
- Why this job: Be part of a team that makes technology work for everyone.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 30000 - 35000 £ per year.
Salary: £30,000 - 35,000 per year
Requirements
- Previous experience in an IT Support Engineer, Service Desk Analyst, or similar support role
- Strong knowledge of Microsoft Windows Server environments
- Experience supporting Microsoft 365 technologies
- Proven experience delivering 1st and 2nd Line Support
- Basic networking knowledge, including TCP/IP, DNS, DHCP, switching, and wireless networking
- Excellent troubleshooting and problem-solving skills
- Strong communication and customer service abilities
- Ability to prioritise workload and manage multiple support requests
- Experience working within a structured IT support environment
- Full UK driving licence
- Willingness to travel to company sites when required
- Strong interpersonal skills and a professional approach to customer support
Responsibilities
- Provide 1st and 2nd Line IT support to users across the business
- Troubleshoot hardware, software, and network-related issues
- Support and administer Microsoft Windows Server environments
- Manage and support the Microsoft 365 stack, including Exchange Online, Teams, SharePoint, and Azure AD
- Set up and configure desktops, laptops, mobile devices, and peripherals
- Assist with user account administration, permissions, and access management
- Support network infrastructure, including switches, routers, Wi-Fi, and connectivity issues
- Escalate complex issues where required and work with third-party suppliers
- Contribute to IT projects, system upgrades, and continuous improvement initiatives
- Maintain accurate documentation and service records
Technologies
- Azure
- Hardware Support
- Microsoft 365
- Mobile
- Network
- SharePoint
- TCP/IP
- Windows
- Office 365
- Cloud
We are seeking a proactive and customer-focused IT Support Engineer to join our internal IT team and support users across multiple sites. This is a varied role based primarily at our Head Office, with occasional fully expensed travel to other company locations. It offers the opportunity to work with Microsoft technologies in a dynamic and growing organisation while combining desktop support, infrastructure administration, and involvement in IT projects.
IT Support Engineer in Newark on Trent employer: Sivara GmbH
Join a dynamic and growing organisation as an IT Support Engineer, where you will be part of a proactive team dedicated to delivering exceptional customer service. With a strong focus on employee growth, we offer opportunities for professional development and the chance to work with cutting-edge Microsoft technologies. Our supportive work culture encourages collaboration and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Newark on Trent
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sivara GmbH values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sivara GmbH might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sivara GmbH!
✨Direct Apply to Sivara GmbH
Let's not forget to apply directly through the Sivara GmbH website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Newark on Trent
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sivara GmbH.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sivara GmbH. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
