At a Glance
- Tasks: Monitor and troubleshoot network performance in a fast-paced environment.
- Company: Join a leading tech firm with a focus on innovation and teamwork.
- Benefits: Earn up to £32,000 plus shift allowance, with extensive training and career growth.
- Other info: Enjoy 23-27 days holiday, free parking, and opportunities for volunteering and development.
- Why this job: Be part of a dynamic team making a real impact in network operations.
- Qualifications: Experience in networking and troubleshooting; certifications like CCNA are a plus.
The predicted salary is between 32000 - 32000 £ per year.
We are looking for practical experience troubleshooting routing and switching technologies. Experience working as a Network Engineer in an enterprise or service provider environment is desirable. An understanding of networking fundamentals, including TCP/IP, DNS, LAN/WAN, VLANs, and routing protocols such as BGP and OSPF is ideal. Experience supporting multi-vendor environments such as Cisco, Juniper, Palo Alto, and AWS is preferred. Familiarity with monitoring, alerting, and ticketing systems such as SolarWinds, ServiceNow, and BMC Remedy is valued. Excellent problem-solving and analytical skills are needed, along with the ability to remain calm and methodical during high-severity incidents. We look for someone who is highly organised, with strong attention to detail and documentation standards. A team-oriented person who has the confidence to take ownership of incidents and decisions is desired. CCNA or an equivalent networking certification is desirable but not essential; CCNP and JNCIA are advantageous. You must be eligible to obtain Security Clearance. The role is based onsite in our Technology Operations Command Centre in Newtownabbey.
Responsibilities:
- Proactively monitor network performance, capacity, and availability using enterprise monitoring tools such as SolarWinds, PRTG, and Juniper MIST.
- Diagnose, troubleshoot, and resolve network faults across LAN, WAN, SDWAN, and telecoms services while minimising service impact.
- Log, manage, and progress incidents and service requests through the full lifecycle, maintaining accurate updates and detailed documentation.
- Work within defined Service Level Agreements to ensure timely resolution and high first-time fix rates.
- Perform routine network health checks and preventative maintenance activities.
- Deploy patches, firmware updates, and minor configuration changes as required.
- Produce clear incident reports, shift handovers, and technical documentation.
- Escalate complex or unresolved issues to senior engineers or external vendors where appropriate.
- Communicate clearly and professionally with customers, suppliers, and internal stakeholders.
- Remain calm under pressure while supporting a fast-paced, high-visibility 24/7 operations environment.
Technologies: AWS, Cisco, Firmware, LAN, Network, SDWAN, Security, ServiceNow, TCP/IP, Cloud Support.
Benefits:
- Salary up to £32,000 per annum plus a 30% shift allowance.
- Extensive training and career progression in Network Engineering and Technology Operations.
- 23 days holiday, rising to 27 days.
- Free onsite parking.
- Company-matched pension.
- Life assurance.
- Enhanced family leave.
- Volunteering opportunities.
- Access to Employee Network Groups.
- Learning Academy and apprenticeships for development.
Network Operations Centre Engineer employer: Sivara GmbH
As a Network Operations Centre Engineer at our Technology Operations Command Centre in Newtownabbey, you will join a dynamic team that prioritises employee growth and development through extensive training and career progression opportunities. Our supportive work culture fosters collaboration and innovation, while offering competitive benefits such as a salary of up to £32,000, a 30% shift allowance, and generous holiday entitlement, ensuring a rewarding and fulfilling work experience.
