At a Glance
- Tasks: Provide second-line software support and troubleshoot issues with SQL Server and Azure.
- Company: Established software organisation experiencing exciting international growth.
- Benefits: Competitive salary up to £40,000 plus bonus and opportunities for learning.
- Other info: Based in Milton Keynes with a focus on continuous improvement and development.
- Why this job: Join a dynamic team and make a real impact in cloud SaaS support.
- Qualifications: Experience in software support and strong SQL skills are essential.
The predicted salary is between 35000 - 40000 £ per year.
Salary: £35,000 - 40,000 per year
Requirements:
- Previous experience in software or application support roles.
- Hands-on experience with SQL, including the ability to write queries; stored procedures would be a nice to have.
- Ability to communicate effectively with both technical and non-technical audiences.
- A continuous improvement mindset with a focus on learning and development.
Responsibilities:
- Provide second-line software support to key customers.
- Use SQL to support customers, resolve data issues, and identify root causes.
- Support patching, testing, software updates, and cloning.
- Troubleshoot issues with SQL Server and Azure.
- Communicate with key customers in a timely manner.
- Conduct root cause analysis and document support investigations.
Technologies: Azure, Cloud, Support, SQL
We are an established software organisation undergoing significant international growth, and we are strengthening our software support teams. We are hiring a second-line Software Support Analyst to act as a technical escalation point for our cloud SaaS platform. The role is based in Milton Keynes and offers a salary of up to £40,000 per annum plus bonus.
Software Support Analyst in Milton Keynes employer: Sivara GmbH
Join our dynamic team in Milton Keynes, where we prioritise employee growth and development within a supportive work culture. As a Software Support Analyst, you'll benefit from competitive salaries, opportunities for continuous learning, and the chance to contribute to our exciting international expansion while working with cutting-edge technologies like SQL and Azure.
StudySmarter Expert Advice🤫
We think this is how you could land Software Support Analyst in Milton Keynes
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Sivara GmbH or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Sivara GmbH.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Sivara GmbH.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Sivara GmbH that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Software Support Analyst in Milton Keynes
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Sivara GmbH.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Sivara GmbH and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Sivara GmbH
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Sivara GmbH uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
