At a Glance
- Tasks: Provide 1st line IT support and troubleshoot tech issues for users.
- Company: Join a dynamic team in a fast-paced IT environment.
- Benefits: Competitive salary, opportunities for growth, and a supportive team culture.
- Other info: Be part of exciting IT projects and enhance your technical skills.
- Why this job: Kickstart your IT career and make a real difference in user productivity.
- Qualifications: Interest in IT, experience with Windows, and strong problem-solving skills.
The predicted salary is between 55000 - 95000 £ per year.
Salary: £55,000 - 95,000 per year
Requirements
- Keen interest in IT, ideally with previous experience in an IT Helpdesk or Service Desk role
- Good team player with experience using Windows 11, Outlook, Word, and Excel
- Knowledge or experience in any of the following is desirable: Databases, HTML, PowerShell, ODBC reporting, ERP or warehouse systems, Active Directory, Exchange, Server 2016 or above, virtualisation, and basic networking
- Familiarity with ticketing systems and remote support tools
- Excellent problem-solving skills and attention to detail
- Strong communication skills with a customer-first mindset
- Ability to prioritise and manage multiple tasks in a fast-paced environment
- Excellent written and spoken English
Responsibilities
- Provide 1st line support to internal users via phone, email, and ticketing system
- Troubleshoot hardware, software, and network issues across desktops, laptops, and mobile devices
- Manage user accounts, permissions, and access using Active Directory, Entra ID, and Exchange
- Install, configure, and maintain IT equipment and applications
- Escalate complex issues to senior IT staff or third-party vendors where necessary
- Maintain accurate records of incidents, requests, and resolutions
- Assist with IT projects, system upgrades, and rollouts
- Support warehouse and logistics systems critical to distribution operations
We are looking for a proactive and customer-focused IT Helpdesk Assistant to join our IT team. You will be the first point of contact for technical support across the business, helping ensure systems run smoothly and users stay productive. This is a service role within a dynamic, team-oriented working environment.
IT Helpdesk Assistant in Milton Keynes employer: Sivara GmbH
Join a forward-thinking company that values innovation and teamwork, where as an IT Helpdesk Assistant, you will play a crucial role in supporting our internal users and ensuring seamless operations. With a competitive salary range of £55,000 - £95,000, we offer a vibrant work culture that prioritises employee growth through continuous training and development opportunities. Located in a dynamic environment, you will benefit from a collaborative atmosphere that encourages problem-solving and creativity, making it an excellent place for those seeking meaningful and rewarding employment.
