At a Glance
- Tasks: Lead the design of HR services and improve user experiences.
- Company: Join a forward-thinking organisation focused on digital transformation.
- Benefits: Competitive salary, opportunities for mentorship, and impactful work.
- Other info: Dynamic role with potential for career advancement in a supportive environment.
- Why this job: Shape the future of HR services and drive meaningful change.
- Qualifications: Experience in service design and strong stakeholder management skills.
The predicted salary is between 18000 - 18000 £ per year.
We are seeking a Lead Service Designer with proven experience in service design, ideally within Government Digital Service (GDS) frameworks. You must have previously worked for a central government client and possess a strong background in stakeholder management, communication, and business engagement. Experience in interaction design is essential, and familiarity with HR transformation or HR service environments is desirable. You should be skilled in identifying user needs and translating them into actionable service improvements, as well as comfortable navigating complex organizational structures and driving change.
Responsibilities:
- Lead the design of HR services aligned with GDS standards.
- Collaborate with stakeholders across the business to understand service pain points and opportunities.
- Evaluate and redesign existing HR contact routes into a unified digital portal.
- Shape and refine a tiered HR service desk model.
- Translate business needs into a ServiceNow-based service catalogue and digital experience.
- Drive stakeholder engagement and behavioral change across the organization.
- Mentor and guide team members in service design best practices.
- Support demand management and query service functions.
- Contribute to strategic goals such as automation and headcount reduction through service efficiency.
Technologies: Support ServiceNow UX UI Design
Service Designer in Manchester employer: Sivara GmbH
As a leading employer in the public sector, we offer a dynamic work environment where innovation meets purpose. Our commitment to employee growth is reflected in our comprehensive training programmes and mentorship opportunities, ensuring that you can thrive in your role as a Service Designer. Located at the heart of government operations, we foster a collaborative culture that values stakeholder engagement and encourages meaningful contributions to enhance HR services for the community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer in Manchester
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Sivara GmbH for a Service Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Sivara GmbH before they go live!
We think you need these skills to ace Service Designer in Manchester
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Service Designer at Sivara GmbH, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Sivara GmbH does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Sivara GmbH. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Sivara GmbH.
How to prepare for a job interview at Sivara GmbH
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Sivara GmbH, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Sivara GmbH might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Sivara GmbH!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Sivara GmbH is looking for.
