At a Glance
- Tasks: Lead and enhance our operational data infrastructure while managing analytics and reporting.
- Company: Prestigious, fast-growing professional services firm with a strong reputation.
- Benefits: Competitive salary, flexible hybrid working, and ongoing career development.
- Other info: Opportunity to work with cutting-edge technologies and contribute to our data and AI strategy.
- Why this job: Shape our operational infrastructure and drive innovation in a dynamic environment.
- Qualifications: Proven experience in operations, strong data expertise, and excellent communication skills.
The predicted salary is between 50000 - 60000 £ per year.
Salary: £50,000 - 60,000 per year
Requirements:
- Proven experience in a senior operations or business operations role, ideally within professional services.
- Strong expertise in data, reporting, and business intelligence tools such as Power BI or Tableau.
- Advanced working knowledge of SQL and relational databases.
- Experience with CRM or case management systems and data flows.
- Track record of delivering cross‑functional projects involving multiple stakeholders.
- Experience managing teams within a broader operational environment.
- Strong commercial awareness and the ability to link operations to financial outcomes.
- Excellent communication skills with the ability to influence at all levels.
- Comfortable working in a fast‑paced, evolving environment.
- Exposure to AI, automation, or data‑led innovation is highly desirable.
- Understanding of data governance, security, and compliance principles is required.
Responsibilities:
- Own and enhance our operational data infrastructure, ensuring accuracy, consistency, and accessibility.
- Lead the development and governance of management information and reporting for senior leadership.
- Manage and develop our data analytics function, including dashboards and reporting tools.
- Partner with stakeholders across the business to improve reporting, processes, and performance insights.
- Oversee operational support functions and team members across the wider business.
- Ensure our processes align with regulatory and compliance requirements, including GDPR.
- Collaborate with technology, development, and project teams on systems and transformation initiatives.
- Support business growth by monitoring and improving new business performance and tracking.
- Lead or contribute to key projects including system migrations and process standardisation.
- Contribute to our data and AI strategy by identifying opportunities for automation and innovation.
Technologies: AI, Business Intelligence, CRM, Support, Power BI, SQL, Security, Tableau
About the role:
We are a prestigious, fast‑growing, award‑winning professional services firm with a national client base and a strong reputation for delivering exceptional client outcomes. We are investing heavily in data, systems, and operational excellence to support our continued expansion. This is a senior, strategic role at the intersection of data, technology, and business operations, offering the opportunity to shape our operational infrastructure. In return, we offer ongoing career development, an enviable benefits package, and a flexible hybrid working environment.
IT Operations Manager - Manchester employer: Sivara GmbH
Join a prestigious and fast-growing professional services firm in Manchester, where you will play a pivotal role in shaping our operational data infrastructure. We pride ourselves on fostering a collaborative work culture that values innovation and continuous learning, offering exceptional career development opportunities and a competitive benefits package, including flexible hybrid working arrangements. With a strong commitment to employee growth and a focus on delivering outstanding client outcomes, we are an excellent employer for those seeking meaningful and rewarding careers in IT operations.
