At a Glance
- Tasks: Support customers and ensure smooth operations in our Service Assurance team.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Enjoy 21 days holiday, birthday off, gym discounts, and free onsite treats.
- Other info: We promote inclusivity and support applicants with disabilities.
- Why this job: Make a real difference by solving problems and exceeding customer expectations.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 30000 - 30000 £ per year.
Salary: £30,000 - £32,000 per year
Requirements:
- Positive can-do attitude
- Strong customer service and communication skills
- Comprehensive industry knowledge
- Great attention to detail
- Decision-making skills
- Proven problem-solving attitude
- Ability to coach others
- Experience working in a problem-solving environment
- Interest in technology and innovation and IT literate
Responsibilities:
- Triage and support customers reporting issues to help ensure the efficient working of our in-house Service Assurance team while delivering exceptional customer service to our clients
- Work collaboratively with the Service Manager to design and implement effective reporting that accurately reflects team performance
- Attend internal project meetings where necessary
- Regularly communicate with clients while exceeding their expectations
- Maintain a process-driven work environment
- Collate and communicate fault information to ensure quick resolution
- Enable continuation of service via utilisation of value-add products
- Understand and resolve faults within SLA
- Accurately triage all tickets and pass to the relevant support team for those not resolved by Service Assurance
- Coordinate internal and external resource
- Liaise with Group Networks and other surrounding support teams on faults and assurance
Technologies:
- Support
- Mobile
We are proud to be an equal opportunities employer and welcome applications from all parts of the community. We are committed to supporting applicants with disabilities and will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Service Assurance Agent in London employer: Sivara GmbH
As a Service Assurance Agent at our Dummer, Basingstoke location, you will thrive in a supportive and dynamic work environment that prioritises employee well-being and professional growth. With a comprehensive benefits package including enhanced sick pay, additional holiday for your birthday, and an onsite canteen, we foster a culture of collaboration and innovation, ensuring that our team members are equipped to deliver exceptional service while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Service Assurance Agent in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sivara GmbH. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sivara GmbH before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Assurance Agent in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sivara GmbH:Your cover letter is your chance to shine! Tell us why you want to work at Sivara GmbH specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sivara GmbH!
How to prepare for a job interview at Sivara GmbH
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
